Submit a Complaint

21st Mortgage Company

United States,
Missouri

Consumer complaints and reviews about 21st Mortgage Company

Texas Pride Send email
 
Feb 23, 2012

Endless Complaints

we had the same problem with them taking it upon themselves paying our taxes and adding it to our payment and i told them that was not on our contract and they said it is their policy and it will have to stay on there for the duration of the loan! we went from 667 a month to 878 a month...we to are being threatened with foreclosure and i refuse to talk to them any longer, they are rude and try to degrade you...we had one person tell us, what your a adult and cant pay your bills!! ppl are having a hard time and i think we are fully aware of what a hard time we are having and i sure dont need anyone talking to me like that and i wont put up with it!! i dont see how this company gets away with the way they treat us?? we have a friend that has this company as well and is having the same problem too, im to the point where im tired of the phone calls 4-5 times a day and having to explain myself like a child...i wish we could get out from under them..i work with the public and i would never treat ppl the way they do and i could not live with myself having that kind of attitude..i think this company looks for ppl without compassion and a heart...this is our home and its on family property with 3 acres put up with it and we really dont want to loose it but at this point we are ready to give up and let them have it just to be done with the harassment!!
K.JASON Send email
 
Feb 23, 2012

Endless Complaints

Well, let me start off by saying that me & my husband @ the time got our home about 13 years ago. We had Chase for about the first 8 years & were never late. They sold our mortgage to 21st and every since same thing we were never late up until a year ago. Me and my husband separated and he was not & still is not trying to help me in any way. I told this to 21st & they didn't care. Its hard for me to make the payments on time. But I try to say as current as possible. I be like 36 days late and they act like I'm about 6 months late. Don't get me wrong they do have a few with hearts and understand hardship. But for the most of them they don't, they LIE to you to get u to send money that you don't have. A lot of the things that they tell you are untrue and sometimes against the law. I was once told that I could not send one payment, that I would have to send 2 payments or it would not be excepted, they have told me that they was going to send foreclosure papers. Well I spoke with a loan counselor & was told that they can't really do anything until your at least 3 months behind. I cant wait until I'm caught up & hope to never fall behind again so that I would never have to hear from them again. They have such bad attitudes.
FPMom Send email
 
Feb 23, 2012

Endless Complaints

I'm going to start out my complaint by saying for the past 10 years of owning our home we haven't had an issue. Our loan has been sold off before. We signed with CIT then went to Green Tree and Now we have 21st Mortgage Company. Our problem started not evening 15 days after we got the letter/info on the transfer of the loan. They took it upon them self to pay our year late taxes. We had a agreement with Green Tree that we would pay them. Green Tree was just fine with this and we were doing just fine. We had medical issues come up and Green Tree was a great company and understood. So, when we told 21st Mortgage what the agreement was they said well it is "Our Policy" to make sure they are paid in full to avoid risk of losing money on their investment. Well we didn't sign their Policy Agreement we signed CIT's, our original loan provider. Well, we are still paying our payment ON TIME but without their additional escrow. Well there is more they asked for proof of insurance, so we provided them 4 faxes of the deceleration page. They didn't accept what was sent so they added their own. Well, it gets better. We offered to pay off the taxes they paid we were going to borrow money from a family member. Well, they said NOPE once Escrow is started it can not be taken off of your account. So, now the phone calls begin. We're still on time with our original payments. They asked if there was something we could sell or if we had two cars if we could sell one. That my friend is over the line. They are now threatening us with Foreclosure. I'm ready for them to just take the damn house. I'm fed up with the bull and I just wish they'd sell our loan off. So, we are far from over with the bull I'm sure.. but I just wanted my Complaint to be heard.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username