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21st Mortgage

United States,
Alabama

Consumer complaints and reviews about 21st Mortgage

Knf0516 Send email
 
Feb 29, 2012

harrassment

I will first state that my payment with21st mortgage was 10 days late at the time of this incident. I received a call from the collections department of 21st mortgage so they could ask when I planned to send my payment. The representative was polite but once her manager Renee got on the line to confirm the arrangement the conversation turned for the worse. I have never in my life been talked to with such disrespect in all of my life! The collections manager Renee would not accept an honest answer about the next months payment after she wanted me to tell her what kind of money or payment I would have a month from now. I told her I wasn't sure that I could definitely send the next payment on the 15th but that I would try and that wasn't good enough for her. She them implied that I was a dishonest person just because I was late on my payments, that I lie and since I could not guarantee the exact date of the next payment she informs me that they will expect daily communication. That's harassment! If I tell them what I know I can do and when I know I can do it, any questions beyond that is irrelevant to the issue I was called about. I would like to say again, Renee in the collections department of 21st mortgage is the most disrespectful, rudest, and worst example of a manager a mortgage company could ever employ. If mortgage companies would learn how to talk to people with decency and respect, they might would have better results in collecting delinquent accounts
Cnbt Send email
 
Feb 29, 2012

harrassment

I don't know who the manager is I've delt with but her & the other lady are complete bitches. I have never delt with a company like these people if your 1 day late they will blow your phone up it's ridiculess & what's bad my name ant even on the house its my boyfriends & they tell me Im just as responciable for the notes as he is. They have asked me how much child support I get a month that's none of their business we was 18 days late making payment & I was told they was coming to get it. They even asked how much freaking tax money we was getting back. Well after the payment was made & the next months payment were ahead dont owe till april they still acted like assholes asking me if the home was vacant okkk what does that matter they got their money so why do they wanna know if anybody is staying in it @ the time. Last year @ this time we owed 18000 on a 1997 model which is a dump when we called few weeks ago to see how much we still owed its only came down 1000 bucks & we have paid 4300 in this past years time you tell me what the hell is really going on... Paid that much in a year & its only came down 1000 bucks lets get real here people this company is a complete ripoff & if everybody they doing this way would get together hopefully we could stop this mess!!! Were @ the point now soon as we can find something else we will either try to trade it in towards another one or just let it go back

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