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21st Mortgage

United States,
Texas

Consumer complaints and reviews about 21st Mortgage

Billywalker0122 Send email
 
Sep 12, 2017

Discrepancies in billing

If you have a mortgage with 21st check your payments and keep track of money orders sent to them they do not keep proper record I've noticed hundreds missing from payments made if you notice anything like this on your payments please email me at [email protected]
I want to file a class action lawsuit hopefully we can shut this shitty company down once and for all
Billywalker0122 Send email
 
Sep 12, 2017

Discrepancies in billing

If you have a mortgage with 21st check your payments and keep track of money orders sent to them they do not keep proper record I've noticed hundreds missing from payments made if you notice anything like this on your payments please email me at [email protected]
M_A_D Send email
 
Jul 31, 2012

rude and money hungry

I signed for my daughter to get this mobile home 16 yrs ago. I have taken it over the last 3 yrs. When she was here and would be 2 or 3 days late, 21st mortgage would burn my phone up.... Now that i'm here, not a month has gone by that they have not tried to get more money from me. Now they are saying, after I have had the same insurance for 3 yrs, that I don't have enough coverage and that I am going to have to start paying them $29 more a month. THIS IS RIDICULOUS....So far, they have called here harrassing me 9 times today, The last call, they pushed my wrong buttons, I told them to come get it, so I guess I will be homeless. I cannot believe these people can get by with the way they are doing people. This mobile home cost $29,000.00 in 1996, the payoff with 21st mortgage today is almost $22,000.00. UNBELIEVABLE. Everyone out there, think before you do business with this mortgage company. All they are out for is to rip you off!!!!!!!!!!!!!!!
Clairemnz Send email
 
Feb 23, 2012

terrible customer service

This company has the worst customer service and does not want to work with their customers when they are in need of help due to economy they do not want to work with the people instead they lecture the people on what they should do with their money and they think that the customers are being truthful. If someone is a lawyer and is reading this please help the people that are having problems like me they are threatening us to take away our homes and maybe they are doing something illegal. They forget that because of customers like us they are in business and they should have customer service. I believe that they are racist, and just because you sound from a different culture they want to step all over you. Because to me they were very rude but I think we need help from an attorney who will tell us how to handle harrassing calls because there are a lot of complaints. Plz someone put an end to 21 st Mortgage.
Rissajay Send email
 
Feb 23, 2012

terrible customer service

I would give anything to turn back to the day that I signed with 21st. I wouldn't of signed. I am not going to lie, I have been late, but when I would call they were very rude to me and refused to work with me. My daughter was hospitalized for a week and when I explained to them that my payment was going to be late they wanted to know why she was in the hospital and every detail to the story. That to me is none of their business. I am a single mother of two kids so I do everything possible to pay my bills. I have never been 30 days late but they always threaten me with a foreclosure and tell me that I have to move out ASAP. I quit accepting the phone calls due to the behavior of this company. I recently told them that they have poor customer service. I was told they are not customer service, they are lenders. I need any legal advice that I can get. HELP!
Stacy Sapp Send email
 
Feb 23, 2012

Trying to change contract

My husband and I made the terrible decision to take over a woman's loan from 21st Mortgage on a mobile home approximately 10 years ago. We continued making payments until 3 years ago. We were unable to afford the home anymore, so we contacted 21st Mortgage and told them that we would like to sell the home. They said, due to the circumstances, sell the home for what we could and then we would only be responsible for the deficiency balance. We did as they requested. We had a buyer willing to pay $15, 000 cash, which left us with approximately $10, 000 left. We would agree to pay the balance. We moved out of the home and begin the process of selling it to the interested buyer. Instead, 21st Mortgage told us that they would not agree to that and they repossessed the house since we had moved out, did repairs to the house (some not needed) and sold the house. The best part - it went as a foreclosure on our credit!!! We agreed to repay the amount so that it wouldn't be shown as a foreclosure anymore. We agreed to monthly payments, but when the paperwork arrived, there were many mistakes, so we re-submitted the paperwork to them for necessary revisions. Now, they are saying that we need to double our monthly payment because there was an error on their part and the paperwork. The repayment contract has been signed. I have emails from our so-called customer service agent stating that our monthly payments of $XXX have been posted. Now, they are sending me a complimentary copy of the re-payment agreement so that we can all be on the same page. This company is the worst company I have ever seen and wish someone would step in and take them down!
William A Send email
 
Feb 23, 2012

Trying to change contract

My family and I were desperate for a home after the mobile home we were previously living in had caught fire, I had worked for ten years to pay off. Homeless after the fire we still had 15000.00 for down payment on a double wide from Twenty First Mortgage. Now I wish we would have stayed homeless, 21st have been horrable monsters and lieing cheaters who needs a classaction lawsuit brought against them. so at least they can not profit from abusing people who need help and taking advantage of the elderly, disabled and the misfortunate! When you are on time they say you are late, in order to charge a late fee. Then when you do get behind and you ask for help they agree than they want you to talk to there supervisors who are worst than crap! They belittle you they bug your friends, family and work unlawfully! We need help from the big people!

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