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24/7 Ride

United States,
California

Consumer complaints and reviews about 24/7 Ride

MBR52 Send email
 
Feb 23, 2012

TOTAL FRAUD paid for town car recieved van instead

I will never use them again. I found the drivers to be fine but they cancelled my ride back home from the airport. No call. The only indication i had of the cancellation was a cancel notification that my credit card would be credited. When i called them to find out what was up...they said they had no drivers. Sorry. Sorry? I cannot use a service that i cannot depend upon. I cannot depend upon 24/7 Ride.
Msteamin Send email
 
Feb 23, 2012

TOTAL FRAUD paid for town car recieved van instead

Ten day's prior to my Hawaian vacation instead of booking the usual multi stop van ride, I thought I'd treat my wife to a Town car ride to and from Lax and home. I received a receipt that clearly showed the cost paid up front and the image of the promised Town car. My p/u time was 3:55 am, without my knowledge 24/7 changed my ride to a private van and they sent an email 5 hours prior to p/u (9:55 pm)the day before and then refunded the difference my Chase CC, who said I couldn't dispute the charge, because they only charged for the service they provided. They NEVER intended to honor my request, even though they said it was guaranteed. They assigned a driver that never drives a Town car, only vans. THEY ARE NOT TO BE TRUSTED!!!
I was not the first and won't be the last to be victimised, they know how to game the system and YOU.
MATT you and TONY FENNELL @1 951 219-2080 are shankers on the puss of the earth.
Mojavestars Send email
 
Feb 23, 2012

Unprofessional

Their manager, Matthew Martinez, enjoys pretending to care about customers, when in fact he is working as hard as possible to make sure they never have to give a refund. HORRIBLE COMPANY!!! NEVER RIDE 24-7 RIDE!!!
Nicole Hanson Send email
 
Feb 23, 2012

Unprofessional

They, too, guaranteed me to be "on time" and confirmed my reservation over the phone until the morning of my pick up. I stood in my driveway and made many calls to their office. All I got was an answering machine and was forced to call a taxi for a ride to the airport after waiting an hour. Complete unprofessional and they had the nerve to charge my credit card. This was the number I called 888-700-1222. DO NOT USE THIS SERVICE!!!

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