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24 Hours Fitness

United States,

Consumer complaints and reviews about 24 Hours Fitness

jntocw Send email
Jan 15, 2018

Initial fee & Annual Fee

In the early October of 2017, I went into 24 hours fitness store, planned to buy a lifetime membership as for my son's birthday present. The sales told me, they do not offer "Lifetime" membership any more. Instead, you pay "only" 1 dollar a day and "you are lucky that today is the last day of promotion of initial fee $50 to be waved and you can cancel it anytime, get refund for the remaining unused date." Therefore, I've signed him up and paying the monthly due ($30). Up to today (Jan. 14, 2018) my son only went 3 times, it's really a waste of money, so I was planning to cancel his membership.
The beginning of January 2018, to my shock, my card was charged an "annual fee" of $50.00. I've call 24 hours, and been told that "Yes, every year member will be charge $50 said on the contract." NO, there was no contract signed, I was only given a receipt. "It was send to your email", NO never see it. NEVER been told about this annual fee at the time of sign up. "I'm sorry about this, but, this annual fee can not be refund even if you did not use the facility at all for this year."
After this incident, I am amazed, how many complains about 24 hours fitness has posted online. Is there anyway or anyone wants to gather another petition to again 24 hours on this issue?
Recently, 24 hours "lifetime" members just received a settlement ruled by court that they have to refund and or get reduce renewal fee.
Maybe, there are many people has the same experience like mine.

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