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360Training.com

United States,
Texas

Consumer complaints and reviews about 360Training.com

yobeppy Send email
 
Dec 17, 2015

360training.com

This was the worst consumer experience I have ever had. At the testing site (I was referred here by 360training) I was unable to access my account, which I had just accessed from my computer before leaving to take the exam. After a long time on hold with 360training they changed my password so I could access my account. Then the proctor could not access my test. So we called them again. At first there was just no answer. We finally did get through, only for the proctor to be told that they were not authorized (again, 360training sent me here!). After two hours I ended up having to leave and then reschedule my test for another day. I t has now been a month since my test and I have not received my official certificate. When I called 360training I was told that I would need to pay for a replacement because although I never received it, they were sure they sent it. This company is a joke.
yobeppy Send email
 
Dec 17, 2015

360training.com

Working with this company was one of the worst consumer experiences I have ever had. When I initially went to take my exam, at a site selected from 360training's website, I was unable to access my account and had to call 360training to have them change my password. Then the proctor was not able to access my exam. After a long time on the phone with customer service at 360training, they ended up telling the proctor that they were not registered to give the exam. 360training was the one that sent me to this location! I ended up leaving after two hours at the testing site trying to straighten this out. Then I had to go back another day. Now it has been almost a month since my exam and I have not received my certificate. When I called 360training I was told that one was sent and I would need to pay for a replacement. What a joke! This company sucks.
MacB Send email
 
Feb 23, 2012

Terrible company!

I have to Agree with Immi because you have to start and with pessage of time comes perfection. I have taken my OSHA certification with 360 back in 2008 and yes I have faced IT issues but it might have been ISP at my end. I have recently completed OSHA Scaffolding course and let me say that 360 has improved 110%, I would suggest that you give 360 another shot & remember they have 3 day refund policy.
Immi Send email
 
Feb 23, 2012

Terrible company!

I agree with the last post, I have worked for this company from 2007 till 2010, wonderful time spent there, I have gone through the customer support and sales positions and then leading to a manager's position, the people who say that they are ex employees are the ones who did not had what it took to be a part of the team. ED is one of the best sales brain I have seen in my entire life, I have seen this guy working abnormal hours. Every IT company has its pain points but with time comes perfection, if that was not the case then there was no way that the revenue of this company growing ten folds every year.
360 Training is one of its kind and I am proud of being a part of it.
Send email
 
Feb 23, 2012

Terrible company!

The Production team at 360training has been superb in the past, full of bright, talented people with a passion for doing their jobs well. However, regardless of all of their best efforts, the e-learning courses coming out of 360training remain a very poor product due to management's incompetence and emphasis on fast, cheap products. No Director of Production or Project Manager who has tried to make long-lasting changes that would bring the company up to competitive par has lasted long enough to make a difference.

The product problems directly relate to the executive management team, a group of people who were lucky enough to force themselves into a new market years ago and haven't made strides forward since. The left hand doesn't know what the right hand is doing, and everyone thinks that they can fix things by taking control and changing everything (which happens every other month). Management doesn't listen or even ask before making sweeping changes to process and doesn't allow the leaders and managers on the teams to execute their responsibilities effectively.

Being employed at 360training (in my case, in Production) is a very stressful, unrewarding experience. Performing well only results in more work and the constant threat of upper management getting involved makes all projects subject to ruin. Quality people are let go because they won't take dishonest, unethical actions, and those that excel are those who will do whatever they are told and not bother to fix the glaring problems in the company's model. Don't get fooled by management's ability to spout buzz words and corporate philosophy -- none of it actually gets put into action.

The bottom line is that this is a dangerous place for consumers and employees. Although I've met some amazing people there, the main thing we now have in common is being 360 Survivors! If you get a job offer from 360, stay away unless you enjoy chaos and a lack of fulfillment!

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