I received a collect call April 16, 2020 in which all inmates are subject to 2 free collect calls due to corona virus pandemic. I connected to my daughter's dad 27 seconds and the call dropped. Immediately after I received a text message stating I owed 15.99 plus tax for call. I called the facility and they weren't able to help. I contacted this 3G by email for a representative to call me regarding my charges, an automated payment line called me. I resent another email saying I asked for a real person to call me, not an automated line. They stated e mail was their only form of contact. So I explained to them my call was only 27 seconds and I would like to have my balance credited back to me since I was not able to speak to anyone. They reduced my bill to like 5.00 but I still refuse. I reminded them that inmates were subject to 2 free calls per week due to the corona outbreak. He has called me several times collect now and I haven't been charged, except for the very first, one time call of only 27 seconds. They told me they were not affiliated with the unit I received the call from and weren't aware of any free calls for inmates. This company is a SCAM!! They are not BBB certified. I refuse to put my credit card info in their website. SCAM, SCAM, SCAM