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5/3 Bank

United States,

Consumer complaints and reviews about 5/3 Bank

LG2 Send email
Aug 1, 2017

Horrible website

I do not have a branch in my state so I must use the online system or the customer service phone number. Their website is continually having technical issues (for weeks!) and I am unable to speak to a customer service representative because I do not have a 4-digit PIN. My truck loan was bought out without my knowledge and I have never been given a statement or any document with my entire account number. All I have is a statement stating that my payment will be deducted from my account. Who knew that when that was set up that I needed to ask for my full account number...

Online there is nowhere that I can find a payoff date or interest rate. Only the payment amount and balance are given. If I go to the tab marked statements, there are none in the last 12 months. We have been paying them since March of 2015!

I am looking to refinance as soon as possible.
WGAS Send email
Feb 23, 2012

Terrible Service

No doubt, if you've had issues with this bank for 5 years, why did you stay so long? Most people bail before the first year if the issues are real.

Most likely you did not read their disclosures and rules on your account after you opened it and/or accrued overdraft charges from spending more money than you owned.

Rather telling who's at fault here with the glaring lack of details.
MA<M Send email
Feb 23, 2012

Terrible Service

DO NOT USE 5/3 BANK FOR ANY REASON. I acquired a 5/3 bank account in Columbus, Ohio and have had problems with it for 5 years. If you like giving your money away, then 5/3 is right for you. I have had countless fees assesed to my account over the years, and each one is unwarrented. If you value your money, you will not get an account with 5/3.

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