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6pm.com

United States

Consumer complaints and reviews about 6pm.com

RRand Send email
 
Feb 23, 2012

Bad service

I have used this company at least since 2008 (and possibly even longer since that is as far back as my order history will go back on the site). I absolutely LOVE 6pm.com, you cannot ask for better pricing, especially if you know how to toggle through their searches to narrow down size, percentage off, color etc. The company is an offshoot of Zappos (which is a phenomenal company), just with less of the "frills" that Zappos offers. I think that Zappos moves their slow selling stock or discontinued stock to 6pm to get it cleared out. Yes, there are bound to be mistakes, I think I have had only one error over these last few years (was sent shoes where one was a different size from the other), but had no issues with getting it sent back (actually they were more than accommodating - they were for my daughter and I buy ahead, so a couple of months passed before she was up to that size and I realized the error - they still refunded me even though technically it was outside of their refund period). Based on my order history, I have placed 36 separate order since 2008 (all of the orders have multiple shoes purchases per order), so one mistake out of at least 100 shoes is not bad at all! I have never had them try to "steal" my money or cheat me in any way - I think Zappos Inc is too big and too reputable to try that with their customers. As to no phone number, when I did have that one screw up, I spoke to someone directly. I can't remember if he called me or I found the number on the return instructions - regardless based on my experience you can talk to a "live" person if you really want to, but who really cares if the problem gets resolved adequately.
Garold Send email
 
Feb 23, 2012

Bad service

I received the item that was described and shown on the site. Prompt email and confirmations with fast shipping. Nothing to complain about and highly recommend this online retail!

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