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7-11

United States,
Pennsylvania

Consumer complaints and reviews about 7-11

Carlatimm Send email
 
Jul 13, 2017

7-11 fasely accused in front of whole store

Went to take my children to the regular 7-11 I've been going to since I was a baby and the lady Kristy was standing at the door directing people which way to go and before I could walk in she loudly points out that I'm not allowed in I've been seen 6 months ago driving a green car and ive stolen some items and that I came in complaining that 7-11 smashed out my Windows on my car ..I'm just like what? I don't own a green car never have ..she loudly keeps saying I need the premises cuz it was me in the video and that my hair was darker then ..I was astounded and turned away and told my husband what happened so he went to tell her I don't steal and you have the wrong person she starts cussing at him and band him off the property had the clerk call the police .We left and came back cause we didn't get her name well my husband went in and they start yelling back and forth and my daughter of 7 year's old is crying , husband says you'll be heading from my attorney she says " your attorney can suck my pussy! " there are children everywhere I couldn't believe it. Went today to see the picture of the thief, she had bleach blonde hair and looked nothing like me , even the manager said immediately " it's not her" he apologized and let us get out free slurpee , I asked what will be the disciplinary action ,he said she will be wrote up, you kidding me? I was publicly shamed in front of the whole store .then tells me I need to see things from her point of view , cuz of the loss in the store ..no no no , you see from my point of view , I should sue the pants off this company and I just may , she should be terminated and shamed for what she did! I work and hate thieves and I'm embarrased.I will not be going back with her there.
User925452 Send email
 
Mar 30, 2012

Rude Workers

Just want to shared although i not the one who face the rude worker the one who face it is 7 eleven stuff working inside the store. here the story 7-eleven in Malaysia in selangor area Bukit serdang i saw a 7-eleven worker(indian) which the one who send many blue box each week at night i think is stock arive ~. scold a 7 eleven worker from the store just because tht boy did some simple mistake and the boy did say sorry. Bt tht indian worker scold and talk like want to punch that boy in the face !!! Is this how 7 eleven manage things ? just because of 1 simple mistake tht indian feller want to scold loudly and wana hit that boy badly. Hope 7 eleven can take care of their boy... ppl have feeling to0 okay !!!
User511608 Send email
 
Mar 30, 2012

Rude Workers

Here's an e-mail I tried to send to the 7-11 Customer Relations Department, but I kept getting an error so it didn't allow me too.


Alright so it's free Slurpee day at 7-11, and I was on my way home from my baseball game when I decide to stop for my free Slurpee. I have never gotten a free Slurpee before on 7/11 so I just assume that the smallest cup is the free one. I get to the register and the clerk tells me "DAT WILL BE ONE-OH-NIIIINE." Here's how the rest of the conversation went:

Me: "I thought it was free Slurpee day?"
Rude Clerk: "NO DAT ENDED ONE-OH-NIIIINE."
Me: "Okay well just forget it then."
Rude Clerk: "NO, NO, NO! WHY YOU FIIIILL IT UP DEN?!"
Me: "I didn't know it ended; my apologies."
Other Rude Worker: "NO, NO, NO! YOU HAVE TO PAY, YOU FIIIILL IT UP!"
Rude Clerk: "CALL DOH POLIIIICE! I CALL DOH POLIIIICE!"
Me: "I'll go get money from my car, hold on-"
Rude Clerk: "NO, NO, NO! I CALL DOH POLIIIICE!"
Me: "Are you kidding me? My car is parked 'RIGHT THERE!' You can watch me; you can follow me out to my car."
*Laughing from other customers in the store*
Rude Clerk: "FIIIINE JUS' GO!"

So I walk to my car to grab a $5 bill and on my way back in both workers are literally glaring at me as the other customers continue to laugh.

Rude Clerk: "YOU SHOULDA' ASK' ME BEFOOOORE YOU GO AN' FIIIILL IT UP! DAT WILL BE ONE-OH-NIIIINE!"
*I hand him the five dollar bill*
Rude Clerk: "HERE YOU GO; ASK BEFORE YOU FIIIILL IT UP NEX' TIME!"
Me: "F- off."

This was by far the rudest customer service I have EVER encountered; I'm an honor student with absolutely no criminal background at all, and I was threatened to have to cops called on me for a dollar Slurpee. I fully expect a response from this e-mail and a personal apology from the workers at 7-11; either way 7-11 has lost me as a customer, and I can assure you that this story will be posted on every blog I can find with the address of the store warning people to never go there if the workers don't suffer any consequences by the 7-11 company.

P.S. Hire some workers that didn't just arrive in the country this morning.

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