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Consumer complaints and reviews about 7-Eleven

Malietus Send email
Mar 21, 2018

Unprofessional Customer Service


I would like to address the problem about one of your Bangladesh staff with short hair, on a night shift at exactly 22/3/2018,12:50am, stationed at Shah Alam, Menara U1 who is behaving extremely unprofessional in terms of mannerism such as talking on the phone at the back while ignoring my presence over the counter and yet still insists to talk on the phone whenever I wanted to ask of a plastic bag.

Furthermore, he lacks the knowledge of heating up food with a microwave and he seems unfamiliar about his workplace when being asked where the microwave is, his reaction was a simple "I don't know" I had to figure out where the microwave is and set the timer myself without the help of the staff which is absolutely unacceptable.

Not only that, but he also forgets to ask me of a plastic bag when my item is purchased nor handed me out my official receipt. This type of behaviour is not acceptable when dealing with customers as it may tarnish the company's image. The quality of your products is great but the customer service is usually straight up bad.

I humbly request to straighten up your staff in terms of mannerism and communication when dealing with customers and equip them with the right amount of professional knowledge of every store's surroundings. I also humbly request that please be strict and keep in mind when hiring a new staff as their service heavily reflects on the company.

I hope you will take things into consideration and thank you very much for your time.

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