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United Kingdom,
England|Greater London

Consumer complaints and reviews about 7542

uran232 Send email
Dec 18, 2014

turkish airlines

i booked turkish airline ticket from london to

kathmandu via istanbul for my brother 1 month ago.

while check-in ,desk officer says connecting flight

tk0726 has been rearranged and it is impossible to

catch connecting flight.

we were not informed at all.they didnot bother to

inform us before ,instead we were told to wait 24

hr in airport as they cannot confirm they can

provide hotel to spend night.

what a shame!!!

they are unable to provide hotel outside citing visa

problem too.

they had no answer why passenger has to wait 24 hr

in airport.they didnot even try to see any alternate

options for passenger.

they said ,they have no choice.they just did not

have any solution to solve problem. they are bound

to send passenger to another airlines instead to say

to stay 24 hr in airport in cold words.

at that check-in time ,we had to ask refund money

and find another travel agency to book ticket from

another airport and take all hassle to fly with

another airlines..

turkish airlines should not be allowed to fly from

istanbul to kathmandu if they cant assure passenger

any option.its unhuman to treat people like goats .

they have no shame in leaving passenger helpless

while travelling and telling to wait for 24 hr in

airport .how pathetic service .... how they can be

rated so high as airline..i am completely baffaled.

say no to turkish airline!!!! i will never fly with

turkish airlines and recommend same to other.

[email protected]

turkish airlines

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