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Consumer complaints and reviews about 9433

markgrondin Send email
May 7, 2015

Lack of Customer Service

I "purchased" a phone on for my 13-year-old daughter for her birthday. It was expensive, but the purchasing process was fairly easy. Unfortunately, after this everything turned ugly. They put my account on hold, apparently due to some issues with my credit card (which I used for other only transactions at least 5 times in the past week, so I know it works). They then asked for details about the credit card (my phone number, issuing bank, full name, etc.) These are the kinds of details fishing scams would ask for, so I asked them to call me or to give me their customer service line so I could deal with them on the phone, rather than send detailed information over a insecure channel (email). They responded that they could only help via email (and they don't have any phone number on their website). So stupidly, I sent them the information via email. Then they cancelled my transaction and I am afraid of what they did with my information. I am just waiting for the fraud to hit. Of course, I had to totally start over for my daughter's present.

Beware of this company. At a minimum, they are a disaster for customer service, and possibly frauds and criminals. Fine another place to buy or sell your iPhone.

Lack of Customer Service Lack of Customer Service

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