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A & E Appliance Repair

United States,

Consumer complaints and reviews about A & E Appliance Repair

Whelk12 Send email
Mar 8, 2018

Service Appointment Failure

Dealing with the A&E Call Center in the Philippines is the most frustrating part of dealing with A&E. The people who work in the Call Center have an attitiude towards providing service - they are half-a-world away and don't really care if they help you or not. They are rude and when asked too many questions they abruptly hang-up on you. A scheduled appointment mysteriously was taken off the schedule by these curmudgeons in the Philippines. DO NOT USE A&E.
Jason2130 Send email
Feb 23, 2012


recently we had our washer flood the laundry room floor, we called the warranty for amana products and they sent one of these clowns(took 8 days for him to show). the guy who showed up looked at it for 10 mins and said we didnt close the door properly and left. soons he left the next load flooded the the floor again. agains we called the warranty people again the scheduled a appointment. again over a week later A&E call and say we know whats broke and we have to order a part (on the day they are suppose to be here) now our new appointment is 2 weeks later.

If nothing was boke the first visit according to the tech, how did he know what part he needed to order without coming out the second time? and if he knew what part to order, why not have it on hand for the second visit? instead or orders the part the day he was suppose to show up

this is the A&E in SC
Imdone Send email
Feb 23, 2012


I don't know how this company stays in business. I had an initial appointment 'repair' come out to my hose two weeks ago. He confirmed my new appliance was indeed broken. Ordered a part and set a day to come back because it was a two guy job. I set the day and time and then had to ask my retired father to come over and wait. The repairman told me they would call the night before to confirm my appointment. When they hadn't called by 7:00pm I called them. It too at least 15 minutes for the rep to finally find my appointment. I had to give him every phone number I have, my address, and both our names. My father came over at 7:45 and was there until 12. No repairman. I used m entire 30 minute lunch calling A and E, asking them to look again, and to speak to a supervisor. No such thing at A and E. They were apologetic but totally useless. Wouldn't you look up the name of the repairman who came to my house to contact him about the appointment. I'm done. If the store that I bought it from doesn't give me another company the appliance is going back--5 year warranty and all. Unbelievable. I recommend using them if you like working with unreliable companies who don't show up for scheduled appointments.
Gotstiles Send email
Feb 23, 2012


Wow! Now i don't feel so bad! I work for a large service corporation. I can tell you some horror stories about poor management of service, parts ordering, bad communication with customers. However, my experience with A&E was shocking. Repetition of the "Im sorry, but unfortunately..." i heard from them was frustrating! On Monday A & E Factory Service scheduled a second visit, for today, to fix an ongoing issue with my dishwasher. The times were between 1 and 5pm. At 2pm the tech called and said "I don't have the part. So theres no point in me coming.". An A&E customer service rep said the part was ordered today and would be here Monday. When I requested to speak with a manager she transfered me to Sears! Sears revealed the part had, in fact, been ordered but there was no shipment date or eta! SHE LIED!!! The most frustrating thing is I can do this repair in about 20 minutes and the only reason im letting them do it is that Whirlpool is paying for it! And I must not forget...Whirlpool customer service was outstanding. I wish all of you could get Carol from Whirlpool. She should get some kind of appreciation. It's a shame that Whirlpool delegates their repairs to a blatently incompetant company! Wish me luck! I will be including this link to my letter to the BBB.
Hacked Off Send email
Feb 23, 2012


Under-counter ice maker needed repair ~ they came out to diagnose and said we had to order the part. Okay, did that. Rescheduled and they didn't show on the day ('8-5') that I took off to be home. Complained and they set up the following week. DIDN'T SHOW and I had to call them to see where they were. "Oh, didn't they call you? He was too busy and can't come out today." This is the SECOND DAY I TOOK OFF and they are offering zero recourse, no discount on labor (like we'll use them now anyway) and were rude in the discussions. "You shouldn't have had a conflict in your schedule" she tells me...uh, they won't work after 5 or on weekends...when was I supposed to have it repaired you idiots!!!?? Called Sears to file a formal complaint that A&E is impossible to work with and they should sever ties with this deceptive and inconsiderate company. They continued to say there wasn't anything they could do about it and when I asked to speak to higher ups, they were hacked and said THEY were the top dog. HUH? Finally got through and found who the CEO is ~ DALE REEDER, 1300 Louis Henna Blvd, Roundrock, TX. 78664. He'll be hearing from me.

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