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A&E Factory Repair

United States,
California

Consumer complaints and reviews about A&E Factory Repair

A&E Solutions Send email
 
Feb 23, 2012

HORRIBLE "Customer Service"

A&E is HORRIBLE :


We are truly sorry to hear about the problems that you are experiencing with your dishwasher and with our business partner. We can only imagine the frustration this has caused you and your family. It is our goal to get your appliances to run properly when servicing and to exceed your expectations. This clearly has not been done to your satisfaction and we would appreciate the opportunity to assist. My name is Robert and I work for the Sears Cares Team. At your convenience please contact my office via email at [email protected] so that we can assist with resolving this issue. Please provide us a contact number and the phone number the washer was purchased under and we will call you at your convenience. In addition, include your screen name (ytspyder) in the email so we can reference to your case.


Thank you,

Robert B.
A&E Solutions Team
A&E Cares
A&E Solutions Send email
 
Feb 23, 2012

HORRIBLE "Customer Service"

ytspyder:


We are truly sorry to hear about the problems that you are experiencing with your dishwasher and with our business partner. We can only imagine the frustration this has caused you and your family. It is our goal to get your appliances to run properly when servicing and to exceed your expectations. This clearly has not been done to your satisfaction and we would appreciate the opportunity to assist. My name is Robert and I work for the Sears Cares Team. At your convenience please contact my office via email at [email protected] so that we can assist with resolving this issue. Please provide us a contact number and the phone number the washer was purchased under and we will call you at your convenience. In addition, include your screen name (ytspyder) in the email so we can reference to your case.


Thank you,

Robert B.
A&E Solutions Team
A&E Cares
A&E Is HORRIBLE Send email
 
Feb 23, 2012

HORRIBLE "Customer Service"

Forgot to add - today is October 27, 2011 - I still do not have a working dishwasher or any resolution!
Ytspyder Send email
 
Feb 23, 2012

HORRIBLE "Customer Service"

Is it possible to give negative amounts of stars? If it were, this business would be getting them!!! HORRIBLE customer service practices!!! I bought a brand new dishwasher from Home Depot in Feb. 2010. It's now the first of Oct. 2010 and the dishwasher won't work. I called the manufacturer warranty, which leads me to a Sears number - who btw will also be getting 0 stars!!! A repairman was scheduled for between 1 and 5 today. At 4 they told me he would be here just after 5 and they would call me with a better ETA at that time. Never got a call. At 5:45 I called them, they said they would have the technician call me on my cell since I had to leave to pick up my son at an afterschool program I put him in so I would be home for the repairman! $$ from MY pocket, and for no reason! Tech never called. I called the Sears # several more time but got various stories. At 7:25 the one customer service rep said he spoke to the technician and he ASSURED me he would be here in 10 to 15 minutes! 40 minutes later, nothing. No call, no tech. I call again, only now I'm given the run-around about how dispatch is closed, etc etc. I asked numerous times for a supervisor but each time I called I was put on hold while be "transfered to a supervisor" and stayed there for 10+ minutes before hanging up and redialing. I finally got ahold of A&E again, who said that at 7:55 their technician called in and said he wasn't going to make it. I am talking to A&E at 8:25! NOBODY bothered to call me!!! I have a large party tomorrow night and need a working dishwasher. I spent my whole day today waiting around for a repairman who never came, never called. Everything I set aside today has to then be done tomorrow! I could have gotten everything done today and waited tomorrow if only they had made 1 courtesy call and told me the truth!!! I would NEVER recommend this company and I would NEVER recommend Sears either!!! This is a Whirlpool dishwasher...last time I buy one of THOSE too! $700 for a dishwasher that is useless to me right now, plus a lot of income out the door since I sat waiting for a tech today. Who will pay me for my time???

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