Submit a Complaint

A & E Factory Service

United States,

Consumer complaints and reviews about A & E Factory Service

manicalee Send email
Nov 4, 2014


I have received the worst customer service from A & E Factory service. They missed the problem on first visit. Upon return found the problem and decided they could not repair and referred back to manufacturer. The manufacture request a third visit and they refused to come out to the house as they said they couldn't fix it and it was a fight between the manufacturer and I. Spoke with the manufacturer who will not do anything until the service provider comes out again. Scheduled the visit, and I called A & E to make sure my husband was not missing work for nothing, and they no showed. I called at 12:50, after the 8-12 window they gave me, and they said the service guy called out sick and that they had a note that they called. The only number they have is my cell phone number and I did not receive any calls. After I called and confronted them, and while I was on the phone with the A & E supervisor, I received an automated call from A & E at 1:17 pm to reschedule service.
I am livid and will write bad reviews about them and Samsung for this debacle. I still have no microwave, no money back and nothing but $300 in lost wages for waiting for a serviceman that never showed.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code



    User Registration

    Already a Complaint Board member? Log in now.
    E-mail address:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Forgot your password?
    E-mail address:
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username