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A & E Factory Service, Hoffman Estates

United States,
Illinois

Consumer complaints and reviews about A & E Factory Service, Hoffman Estates

A&E Solutions Send email
 
Feb 23, 2012

Poor Service - No Show

Dear KimAW:
I am very sorry that you have not received the level of customer service that you deserve. This is definitely not the type of experience our customers should encounter with us. We would like to talk to you about this situation and see what we can do to make it right. My name is Susan and I am part of the A&E Solutions team. At your convenience please contact our office at [email protected] so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the dryer is listed under and we will contact you directly. In addition please include your screen name (KimAW) in your email for reference to your issue and we do look forward to talking to you soon.

Thank you,
Susan R.
A&E Solutions Team
A&E Cares
KimAW Send email
 
Feb 23, 2012

Poor Service - No Show

Four weeks ago I bought a nice Maytag Dryer and on Christmas Day, it stopped working. No heat to the dryer. I called Maytag for a warranty service appointment and they scheduled A&E Factory Service to come between 12-5 the next day. At 12:03 the A&E Factory Service Driver called me to say that he would be there in 20-30 minutes. 3 Hours later, no arrival and each time I called his number back, no answer. At 3:30 I called the A&E Factory Service office and they said that I was still on the schedule and he should be there between 3:30 and 4:00. At 5:10 PM, I called the A&E Factory Service office again and some snotty guy tells me that they didn't have time for my repair today, so they have rescheduled me from 1-5 tomorrow. I asked why no one called me and he said that he did try to call me and my phone was busy. Busy? What he didn't know was that the only number they have is a cell number with call waiting and caller ID, so there is no busy. They lied to me multiple times and I have filed a complaint with Maytag and will not be using them for my repair. I would caution anyone that doesn't want to waste their time.

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