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A&E Factory Service

United States,
Colorado

Consumer complaints and reviews about A&E Factory Service

todd Send email
 
Jul 28, 2015

Service

Absolutely the worst experience I have ever had as a consumer. They are contracted through Sears to repair an icemaker that has never worked. The have not shown for the scheduled appointment 4 times now. I guess they figure that they will wear you down and you will just give up. I can not even add up the hours I have spent on the phone with the representatives or waiting for a service person to show. Avoid these people if possible.
Golden,Colorado Send email
 
Feb 23, 2012

Microwave oven

I too experienced the shit service from A E Factory for a Samsung washer that I had under warranty with Sears, and Samsung, since product was less than 1yr old.

The technician was an absolute idiot; by the end of the 50min visit he had given me two different stories as to what was wrong. Basically: guy stood around and turned my washer on/off, then tells me he's never heard of what I'm explaining to him, then tells me that the rattling noise I hear is normal and that nothing is wrong.

20mins after leaving my house calls me back to tell me a "senior" technician can come by in two days, gives me a 4hr time slot, then I get a call from an operator telling me the tech wont be coming.
RKUSK Send email
 
Feb 23, 2012

Microwave oven

The microwave oven was not heating. The magnetron was the suspected cause and was still under warranty through whirlpool. Whirlpool put me in contact with A&E Factory Service. The first visit by the technition was to diagnose the problem, and I was given the 8 hour time window. Of course the Tech showed up at the end of the window. He ordered the part and we re-scheduled for another day to install the part. I paid $75 for service fee.

The tech came on the scheduled day to do the work. He didn't know how to get the microwave off the wall above the range and spent about 45 minutes yanking and pulling trying to get the oven off the bracket, bending the framing and breaking the plastic grill cover. After a call to his supervisor he was told there is a release bar behind the grill that you pull and the oven comes free. After fixing the magnetron he then tells me to call the 800 number and they will send me a new plastic cover for the grill that he broke. I called the 800 number and they said that he already closed out the account and we must reschedule another day to do a damage estimate.

So I have no choice but to reschedule to fix the damage done by the Tech. I am given the 8 hour time window of which HE NEVER SHOWS UP. I spent the last half of the day trying to find out where he was and when he would be here. The customer service says they don't know where he is but should be here shortly. At the end of the day I get no calls from A&E so I call again and learn that he was running behind and couldn't make it so I need to reschedule again! At this point I am coming unglued. I spent the next day trying to get hold of a supervisor in the Denver area to sort this out. I find a local number to call and talk with the supervisors assistant. I give her the story and she says the supervisor will call me right back. Of course, he never calls me back.

A couple of days later I get the recoreded message from A&E asking me to call an 800 number and give my feedback for the service they performed. I called the number and left the details of my account to the recorded survey. I explained the entire situation to the recorder and left my telephone number several times just in case they wanted to call and make things right. I never heard from A&E Factory Service again.

I had to let it go because it was too upsetting to pursue and probably lost a few years of my life over the rise in my blood pressure dealing with this company.

Now six months later the microwave has stopped working again, but instead of seeing if A&E Factory Service has a parts and labor warranty, I will go out and buy a new microwave.

A&E Factory Service is the absolute worst company I have ever known to exist. Save your sanity and peace of mind and never have anything to do with them.

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