Hello Peter20. My name is Melanie and I am a representative of KitchenAid. We apologize about the frustration you have experienced with your appliances. If you are still in need of assistance, please provide your name, the site you were contacted on, your user ID name, your phone number, your address, the full model and serial number, and email the requested information to [email protected]. We would be happy to review your concerns further. Sincerely, Melanie.