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A&E Factory Service

United States,
Washington

Consumer complaints and reviews about A&E Factory Service

A&E Solutions Send email
 
Feb 23, 2012

Bad service and Bad representative

Dear Stephen Y Jiang:

I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team and we apologize for the frustration this has caused you and your family. My name is Susan and I am part of the A&E Solutions team. We understand your frustration and do want to see how we can be of assistance to you. A&E Solutions Team is a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager.

At your convenience please contact our office at [email protected]efactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the refrigerator is listed under and we will contact you directly. In addition please include your screen name (Stephen Y Jiang) in your email for reference to your issue and we do look forward to talking to you soon.

Thank you,
Susan R.
A&E Solutions Team
A&E Cares
SearsCare Send email
 
Feb 23, 2012

Bad service and Bad representative

To Stephen Y Jiang,

I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team and we apologize for the frustration this has caused you.
My name is James and I am part of the A&E Solutions team. We understand your frustration and do want to see how we can be of assistance to you. At your convenience please contact our office at [email protected] so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the refrigerator is listed under and we will contact you directly. In addition please include your screen name Stephen Y Jiang in your email for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
A&E Solutions Team
A&E Cares
Peter Brockman Send email
 
Feb 23, 2012

Bad service and Bad representative

Unless you're The King Of Wishful Thinking, like the OP.
Ghost Of DocJ Send email
 
Feb 23, 2012

Bad service and Bad representative

Ahhh. It's good to be the king!!!
Stephen Y Jiang Send email
 
Feb 23, 2012

Bad service and Bad representative

A&E Factory Service has really bad service. My refrigerator had a problem and kept making 'click' sound. The manufactory (Whirlpool) routed me to A&E Factory Service for repair. After several days waiting, a technician from A & E came and fixed the problem. Even I am not fully satisfied with the service and heavy fee, this is not my complain.
The problem is that the same issue happened again in about a month. Since it has 90 day warranty, I contacted A & E directly for an appointment on Friday (1-5pm). At 2pm, I got a call from A & E and was told that they could not come and had to re-schedule me on next Friday. I am not happy, but understand things happen.
Next Friday, again I got a call at 3pm and was told my service would be delayed. I called A & E and asked which time the technician would come or which time is next available. The guy who answered the phone was very rude and gave me two choices: either wait or re-schedule (“I cannot look at schedule unless you cancel your today’s appointment”). When I explained to him that I waited too long for this service and desired a better explanation and help, he hung up on me.
Their bad service caused a lot of trouble to me; but they have no regrets and rude – I just don’t understand why Whirlpool and other manufactory still used them. I am going to complain to Whirlpool too – customer desires better treatment!

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