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A & E Factory Service

United States,
Alabama

Consumer complaints and reviews about A & E Factory Service

A&E Solutions Send email
 
Mar 8, 2012

Incompetent Service and lack of diligence

Dear Millertimeal,

My name is Brian and I am part of the A&E Solutions team. I came across your posting, and I’m truly concerned with the issues that you have had with your washer repair. This is not the level of service that our company has prided itself on delivering to all our customers, and we would like to the chance to assist in making sure your repair is completed correctly. At your convenience please contact our office at [email protected] so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the washer under and we will contact you directly. In addition please include your screen name Millertimeal in your email for reference to your issue and we do look forward to talking to you soon.

Thank you,
Brian S.
A&E Solutions Team
A&E Cares
Millertimeal Send email
 
Mar 8, 2012

Incompetent Service and lack of diligence

Waited 2 days for washer service. Tech was supposed to be at house between 8AM & 5PM - he came after 6:30 PM. The supposed repair was made and the malfunction occurred again as the tech drove away. Have spent 3 hours on phone trying to get tech here today, but these people are too busy and they want me to wait all day Friday again. Told these folk I'm going in hospital Friday and they can care less. Still absolutely no desire or desire to get the problem fixed today. This place is a joke - if the product does not show a code the tech cannot fix it and the customer service is absolutely bottom of the barrel. A good firm would jump right on correcting an issue, but these clowns think they are too good to get the job done quickly. The are pathetic and extort very unreasonable prices for service that is terrible.

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