Technician came to our house Saturday, May 19, 2018 to diagnose ongoing issue with our LG washing machine. He assessed that 2 parts were in need of replacing. He was able to order the suspension part, but the control panel needed a prior authorization email to be sent by him. The Lowe's Service Center supervisor advised him to send the email, but HE REFUSED. He stated that he was not going to send an email due to his all of his appointments, etc. Thus, I have to have another technician come and order the control panel during the week when the company is open with representatives available to give an authorization code over the phone.

I HAVE TO TAKE ANOTHER DAY OFF BECAUSE ERIC ID # 0920827 OF A&E FACTORY SERVICE REFUSED TO DO HIS JOB!!!!!! The A&E Factory Service representatives said that they could not do ANYTHING about what happened, and that I would have to have another technician come out to order the panel.

BREACH OF CONTRACT!!!!