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A & E Factory Service

United States,
Connecticut

Consumer complaints and reviews about A & E Factory Service

SearsCare Send email
 
Feb 23, 2012

BAD, DO NOT USE

Dear Violahenny,

I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team and we apologize for the frustration this has caused you.
My name is Robert and I am part of the A&E Solutions team. We understand your frustration and do want to see how we can be of assistance to you. At your convenience please contact our office at [email protected] so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the (KitchenAid Refrigerator) is listed under and we will contact you directly. In addition please include your screen name (Violahenny) in your email for reference to your issue and we do look forward to talking to you soon.

Thank you,
Robert B.
A&E Solutions Team
A&E Cares
SearsCare Send email
 
Feb 23, 2012

BAD, DO NOT USE

Dear Violahenny,

I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team and we apologize for the frustration this has caused you.
My name is Robert and I am part of the A&E Solutions team. We understand your frustration and do want to see how we can be of assistance to you. At your convenience please contact our office at [email protected] so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the (Kenmore Refrigerator) is listed under and we will contact you directly. In addition please include your screen name (Violahenny) in your email for reference to your issue and we do look forward to talking to you soon.

Thank you,
Robert B.
A&E Solutions Team
A&E Cares
Violahenny Send email
 
Feb 23, 2012

BAD, DO NOT USE

KitchenAid fridge stopped working a month ago-right before Thanksgiving. Called our local nice repairman who came out immediately. Verdict: needs new compressor. Unfortunately the nice repairman didn't/couldn't work for warranty repair so we had to call Sears/ A&E.

1st AE tech visit: "don't tell ME it needs a new compressor, I'll decide for myself" (3 hours later:) "it's a leak, I'll inject dye to find it, wait 24 hrs"

2nd AE visit: no show

3rd AE visit: (16 days later, different tech) " I don't see a leak, it's the compressor, I have to order one but when it comes in call this number and ask for me and I'll come out right away. I'm turning fridge off and leaving dismantled ice maker on top of it here"

4th AE visit: didn't happen as tech said, compressor arrived the next day but after two days of screaming at scheduler to get an appointment that same month, we tried to find another company. Unfortunately NO ONE wants to work KitchenAid warranty repairs except the losers at A & E.

5th AE visit: (7 days later, same tech as 3rd visit) guy arrives at end of the 8-12 window. At this point we have lost thousands of dollars in missed work hours between the two of us. Next time cheaper and easier to buy a new fridge, even though this one is only a year old. Tech completes compressor installation in an hour but then takes another hour to try to figure out how to print receipt. I had to leave as I was about to be fired for missing any more work. When I got home, fridge finally working after a month. However, ice maker is lying on top of fridge, mocking me. Rather than wait another 3 months for this to get resolved, we took the door off the freezer and installed it ourselves.

These words cannot express alone how much we hate this company. I experience violent tendencies whenever I hear their name. Stay away from them at all costs. Save your broken appliance to hurl at their storefronts, it's way more productive. Their apparent motto of "Customer Satisfaction:" "We're not satisfied until you're not satisfied."

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