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A & E Factory Service

United States,
Michigan

Consumer complaints and reviews about A & E Factory Service

Mad Customer In MI Send email
 
Feb 23, 2012

Repair Service

I bought a new Maytag washing machine and 8 days later it broke down. Maytag set up an appointment with A & E Factory Service between 1 and 5. A & E called at 3:35 and hung up after only 1 1/2 rings. I called back and was told the technician called and "the customer was not home". They are liars, I was standing next to the phone. I told them to get someone out to my house. They said they could not get a hold of the technician. Then they said that there never was anyone in my area to do the service call. I wanted to talk to a supervisor and was put on hold and the line went dead. I called back and the same guy answered and acted like he did not know my story. I was put on hold and left hanging this time. Third time calling I got a different guy and was told sorry nothing could be done. A & E Factory Service is terrible and I hope Maytag and any other company that uses them drops them fast.
Joyce Kayser Send email
 
Feb 23, 2012

Repair Service

A & E factory repair is a horrible company. First - I had to wait until a weekend when my refrigerator went out, because they only scheduled repairs in 4 hour windows and I would have to take a day off work to be here. They do not work evenings. Saturday - service came out and fixed my refrigerator at a cost of $500+. After he left I ran some errands and some grocery shopping. Just to find my refrigerator knocking, not holding a temp and no ice cubes yet. I immediately called A & E Factory Repair and she called the technician and of course he had already gone home. She said she sent him a message and he would call me to let me know when he would be able to come back out. She also said the earliest he would be able to come back would be Monday. HE NEVER CALLED. That was July 3rd. July 4 was on a Sunday - no repairs available. Monday - still no call from A&E so I called them. She said that the technicians do not work today - this is their holiday. Apparently she lied to me on Saturday. The earliest I could be scheduled would be Wednesday morning from 8-12. This company has very POOR customer service. There is no regard to return visits to fix a problem that I have already waited a week to get fixed. I spoke to the manager and he does not care about his customers. I was trying to explain to him and he was talking over me and telling me he understands but can not get anyone out here until Wednesday. It is a shame that companies can not treat you the same when you are getting your appliance fixed as when you were buying the appliance in the first place. I WILL NEVER DEAL WITH A&E AGAIN! And just what am I supposed to do with the groceries I just bought? A&E does not care.

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