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A&E Factory Service

United States,

Consumer complaints and reviews about A&E Factory Service

Mselaineous6 Send email
Feb 23, 2012

Water Heater Repair

AGREE. After waiting for 4 hours one day and 4 hours the next day, the technician never even bothered to call me. I called A&E directly and cancelled my appointment. Too bad because we had used A&E out of Louisville KY for years and they were wonderful. Obviously there is a serious problem with the St Louis operation. I wish I had found this page & looked on Angie's List BEFORE making the appointment.
Neil S. Williamson Send email
Feb 23, 2012

Water Heater Repair

Would strongly not recommend using A&E factory service. They send out technicians to repair whether or not the technician has ever repaired the item you are needing service on. Additionally, needed the technician to come out mulitple times with no sucess. First time waited 4 hours during my scheduled time and no one showed up. Even when that happens where they miss an appointment, they will only schedule a new appointment in a 4 hour window. They were unable to repair the hot water tank which ended up not needing repair but actually just needed to be turned up do to the very cold weather we are currently experiencing in 'St. Louis. Finally, when we requested a different technician they continued to send out the same worthless technician. Finally went to Bieg Plumbing who were able to come out and resolve the issue in a single visit.

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