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A & E Factory Service / Whirlpool

United States

Consumer complaints and reviews about A & E Factory Service / Whirlpool

User2563 Send email
 
Apr 9, 2012

Bad Service / Non-Service / No Show

My name is Melanie and I am a representative of Whirlpool. We apologize about the frustration you have experienced with your unit. If you still need assistance, please provide your name, the site you were contacted on, your user ID name, your phone number, your address, the full model and serial number, and email the requested information to [email protected] We would be happy to review your concerns further. Sincerely, Melanie.
User292978 Send email
 
Apr 9, 2012

Bad Service / Non-Service / No Show

Whirlpool washer door won't open. After the first repair appointment A & E tech makes it so it won't close either. Second appointment: the washer door will not open or close and now the dryer, that never had a problem, does not work. Third appointment: We ask for a Senior Tech to be assigned. We wait between 8-12. They never call me. I call at 11:30 AM and 1:25 PM and I am told he is on repair appointments and I am assured I am his next appointment. At 4:00 PM I am told the tech has NOT been on repair calls but in a meeting since this morning.

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