Submit a Complaint

A Matter of Fax

United States,
Colorado

Consumer complaints and reviews about A Matter of Fax

User475496 Send email
 
Apr 6, 2012

Poor Customer Service

The company seems disorganized and confused most of the time and that's why they can't get orders processed correctly. My problems with them were due to an RMA they didn't know they received until I told them they had signed for it. They have competitors and it is suggested that you use them.
User928195 Send email
 
Apr 6, 2012

Poor Customer Service

Horrible company!!! DO NOT USE!!! FRAUD ALERT!!!

I looked online for a discontinued toner and found it at this company. I then phoned the company and was told they had it in stock. They charged my credit card $500 and then told me it would ship in a few days...a week has passed and I called today and they tell me it is on indefinite back order. They have my money, lied to me and now I can't get my money back!!! Stay away from this business unless you want to end up like me.
User475496 Send email
 
Apr 6, 2012

Poor Customer Service

Amatteroffax has got to be one of worst companies doing business online to this day. While they did fulfill on online order, it was returned under a 90 day warranty. They have the product for which I paid (based upon UPS tracking) and I can not get any information regarding the RMA. They do not respond to any contact made by a customer on their “Customer Relationship Management” site, and they do not answer the one phone number they publish as “sales.” This is the worst customer service company online. You can get whatever you want elsewhere, and to avoid headaches, do not use amatterofax.com!

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username