Submit a Complaint

A Matter of Fax

United States

Consumer complaints and reviews about A Matter of Fax

User929947 Send email
 
Apr 10, 2012

Customer Service

They do not sell branded products. You will only receive a very cheap knock-off version, even though they list the name brand item in their catalog. Ordered a Samsung brand cartridge printer pack. They charged my credit card for an amount $20 higher than price listed. Have contacted them and called them 6 times and no response. When I finally received the item, it was a generic version, not the Samsung branded item they listed for sale. Over two weeks they would not respond to my calls or emails. Had to dispute the transaction and Visa reversed the charge.
User699757 Send email
 
Apr 10, 2012

Customer Service

I made an online purchase if $3900 for a printer. THe printer nevere arrived adn I did not get a straight answer for a number fo weeks until they finally admitted it was backordered and did not know when it would come in. In the meantime they shippoed me a 6 ft. cable and used that as justification for charging my credit card over $3900 since they "partially" shipped my order. I am now trying to retun teh cable and that is its own nightmare. Do not deal with these people.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username