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A Matter of Taste Catering and Event Planning

United States,
Florida

Consumer complaints and reviews about A Matter of Taste Catering and Event Planning

Gripupi Send email
 
Feb 23, 2012

bad experience with wedding planner

During our 25 years in business we have been blessed with many satisfied clients, their referrals have significantly contributed to our business growth. We have multiple letters of appreciation to show proof of our work history. During the course of our 25 years, we have catered a client's wedding, then 16 years later we've catered their daughter's Sweet 16, and girls who we catered their Sweet 16 and years later, catered their wedding. Our loyal customers appreciate our service. We do respect our client's opinion, however, this client also had issues with the florist and the baker, two very reputable local companies. Heavy alcohol comsumption is the underlaying motive of her complaint, as I result, we have implemented new rules regarding liquor service guidelines.
Verofrommia Send email
 
Feb 23, 2012

bad experience with wedding planner

I was married December 11, 2010. My husband and I contracted A Matter of Taste Catering and Event Planning to coordinate our special day. The package was suppose to be 100.00 dollars per person inclusive of 4 course meal, flowers, unlimited premium open bar, linens, cake, ect ect. The disastrous day started prior to the wedding with the lack of professionalism the florist exhibited in refusing to deliver my flowers to the hotel where I was staying. When I called the wedding coordinator to assist me in obtaining my flowers at the hotel, she informed me that what I was requesting: “she does not get involved in” I reminded her that she recommended this florist and that I would not have used her other wise. The wedding Coordinator- Grisel, did not resolve the issue with the florist, my mother did. The florist ended up dropping the flowers off at the hotel after much negotiation with my mother.
The ceremony was scheduled to start at 5pm. At 4:30 pm while guest were arriving the wedding coordinator and her crew were still setting up. It was chaotic, absolutely no order. No one new where they had to be or stand. Absolutely no coordination what so ever.
After the ceremony the cocktail hour was suppose to start immediately. My guests were standing around without a drink their hand for about 20 minutes because the wedding coordinators husband refused to open the bar until 5:30 pm on the dot. On top of that he was very rude to my brother in law who was doing me the favor of trying to handle the situation.
During the ceremony the wedding coordinator approaches my husband and informs him that they have run out of grey goose vodka, which we had specifically requested. He went on to state that there was a “3 bottle limit” on the liquor, while we had purchased a plan that included 5 hour “premium open bar. After getting upset in the middle of my wedding and having to handle this situation with the wedding coordinator and her husband, her husband agreed to provide the vodka. He provided Absolute instead of grey goose, which is not top shelf alcohol.
Lastly, the valet company that the wedding coordinator hired was incompetent, they parked cars without consent of the building management and 2 of my guest’s cars were towed, resulting in a very embarrassing situation for myself and my husband.
The wedding coordinators husband apparently tried to rectify the situation by retrieving the cars from the tow company after the fact.
Most of the vendors that the wedding coordinator recommended and used within her package were not up to par with the level of “excellent services” that they claim to have.
The wedding coordinator was very nice until the check was handed over paying for the services in advance. She was very nasty to me after that saying that I was being rude by insisting she provide the services that were in the contract. What kind of wedding coordinator insults the bride on her wedding day! She proceeded to act as if she was doing me a favor by actually doing her job!
My “special day” is over but I write this in the hopes that others will read what a horrible experience I had so that they do not make the same mistake by hiring “ A Matter of Taste Catering and Event Planning”.

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