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A Place For Mom - Eldercare Advisor

United States,

Consumer complaints and reviews about A Place For Mom - Eldercare Advisor

suebowen Send email
Apr 4, 2013

Poor leads

We own an assisted living home and had a contract with A Place for Mom but eventually stopped doing business with them. They do not do their homework in checking out facilities and even knowing what they are recommending as referrals. The leads are not well qualified. It appears to me that they get their inquiries from the interest and then send out mass e-mails to their contracted facilities and just hope that something will develop, not really caring about what is best for the resident. Very few account reps really "work" their leads. And then the facility is stuck with very high referral fees. I hate that business model. Families could do the research on their own and find a great facility. They don't need APFM.
Proud ERC Send email
Feb 29, 2012

Bad Hiring/Employment Practices

I work as an Eldercare Resource Coordinator at APFM, essentially one of their Call Center employees. In regards to both quality of work and quality of pay/benefits, A Place for Mom, Inc. is the most rewarding call center I have worked at. I have empathy for those that cannot make it as advisors, it’s a difficult job and not one that I would consider for myself (but I am not the type to consider any full commission sales job, I know my strengths and that is not where they lie). However, the Eldercare Advisors that do succeed with the company make much better money than I do, and regularly share their satisfaction at assisting families with us on the phones at corporate.

"A Place For Mom is not following 1494, a Washington State law. They are a corrpt company that needs to stop harassing older adults and their families."

That's entirely false. I worked as part of the team that contacted all 1400+ partner communities in the state of Washington to update our partnership agreements and database to be within compliance of HB 1494. Every new family that contacts us must acknowledge and return the disclosure agreement as required by HB 1494. We no longer share assessment information with partners per HB 1494, but instead compile it in a convenient format for families to share with any referred community that they wish to work with.
Please show me the evidence that we are breaking the law. And if you can’t check your facts, at least check your spelling.
Disgruntled Advisor Send email
Feb 29, 2012

Bad Hiring/Employment Practices

This is, by far, the worst job I have ever had, or even heard of. this job has stolen valuable time I should have spent looking for a real job! You will spend your first three months (at least), responding to internet inquiries. Of course, the majority of them, perhaps 90% are poor leads and not even in your geographic area. In other words, the leads weren't really looking for assisted living or nursing homes, or they can't afford anything you can refer them to, or the contact information is incorrect. However, you must follow a very specific protocol to document each attempt to contact the lead. This takes time. Lots of time. You end up feeling like a data entry operator. The Market Advisor position is a "Sales" position, but you do nothing but administrative work. The only "sales" aspect of the job is convincing people to tour the facilities you refer to them. The biggest problem I encountered is that it was very difficult to find the type of facility a family was looking for in the area they needed. Even if there were providers in the area, if they were not under contract with A Place for Mom, so I couldn't refer the family to them. Families are not stupid. A simple Google search would help the family find other facilities themselves, so they had absolutely NO INCENTIVE and there was NO BENEFIT to working with me. In order to resolve the problem of not enough providers in the community under contract with A PLACE FOR MOM, they expected you to go out into the community and make presentations to new facilities to get them to sign up. Makes sense, right? Expect that they DO NOT PAY YOU for doing this work. They expect you to take time away from income producing activities to do this. Their argument is that it will benefit you in that you will now have a new facility to refer families too. YEAH, RIGHT.
Also, the commissions, when you do make a sale are terrible. The commission structure is based on where the lead comes from and/or how the family will pay for their care after you do refer them. The commission will be as little as 15% of the sale or as much as 47% of the sale, with the only difference being where the lead came from. And to make things worse, they DO NOT ALLOW you to prospect for the types of leads that make you the 47% commissions. Does that even make sense? I've never heard of a sales job that doesn't encourage you to prospect, prospect, prospect. THIS JOB IS AN ADMINISTRATIVE JOB DISGUISED AS A SALES JOB because they pay commission instead of a wage or salary. I don't know what they're smoking at headquarters, but my guess is that they've figured out that they can get labor for less than minimum wage by hiring people who will quit as soon as they've figured out it's a losing proposition. Yet, they got all the free administrative and data entry work out of you in the process. DO NOT EVEN CONSIDER WORKING AT THIS COMPANY.

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