Hello,
We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make your situation was handled properly.

I was not able to locate your membership with the information provided in this post, however, should you have additional comments you would care to discuss, please email me at [email protected].
Stephanie Cook
Data Research Analyst
ABC Financial Services, Inc.

I wanted to cancel my membership and auto deduction with WOW and ABC Financial. Called ABC Financial and explained that my Health Plan would pay for my gym membership, but WOW was not included. The customer service rep said she would note all this on my account and all that I had to do was send them an email saying that I wanted to cancel. I did that and thought that was the end of it. They charged my account in February as they said they would because of the timing. They charged my account in March also and when I noticed it I called them back. I was told that they never received my email and there were no notes on my account about canceling. Again they told me to send them an email which I did, as well as a registered letter. So now they tell me that they will charge my account again in April because I did not give them 30 days notice and the charge will be $24.95, more than they had been charging me ($19.95/mo). My next action, after this complaint, will be to file one with the Better Business Bureau and the Attorney General's Office here in Massachusetts. If you are joining a health club make sure that they do not use ABC Financial.

Another chapter has been added to my problems with ABC Financial. I got an email from ABC saying that, because I was canceling my EFT, my new payment that they were going to deduct was now $24.99. My new payment for what? I canceled my membership at WOW back in February and so far because of ABC's deceptive and possibly fraudulent business practices, I will have paid so far 3 months dues for a gym that I do not belong to. My next step is to file a complaint with the state Attorney General's Office and with my lawyer.