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absa provident fund caims department

South Africa

Consumer complaints and reviews about absa provident fund caims department

Eugene641 Send email
 
Sep 28, 2015

non payment of claim

This is the last time i am submitting a email. If nothing gets resolved by the end of this week the date been the 2/10/2015 I will have no alternative but to hand this matter over to an investigstion team. I have submitted all the revelant documentation that has been required. The last been on the 23/09/2015 of which was stated by yourselfs that what all what was outstanding was my marriage certificate and Id document. Then my claim would be paid out. I spoke to a gentleman who contacted me by the name of Godfrey from a 011 3500000 number. And who told me if i needed to check on anything i could contact him on this number,only to find out this number only rings. Now you tell me where is the customer service now? I am utterly disgusted with the service been given by the Absa private security fund. I was them given another number 011 8463298 of which a lady eventually phoned back and said she would retrive the email and give to Godfrey and he will phone me same day. To this day i am still waiting. When i phoned and eventually got through i was told no one knows no Godfrey and they dont know what i am talking about. So now tell me am i been given false names aswell now?And been given the runaround again. 6 months now this has been going on. My Enquirey number i was given is Enq36051. I am actually so disgusted and shocked at this level of sevice.

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