Submit a Complaint

Accord Auto Sdn Bhd (Ampang) Kuala Lumpur.


Consumer complaints and reviews about Accord Auto Sdn Bhd (Ampang) Kuala Lumpur.

Ganeson Send email
Aug 8, 2022

Booking of new HRV- 15T -E

Managing Director & CEO Honda Malaysia Honda Head Office Cp Tower, 11, Jalan 16/11, Seksyen 16, 46350 Petaling Jaya, Selangor, Malaysia

Dear Mr. Toichi Ishiyama,

We refer to the above matter wherein my wife (Rajeswari Arunasalam) had on 29th June 2022, booked both the new City and new HRV- 15 T - E, with Accord Auto Sdn Bhd (Ampang) Kuala Lumpur. (Please see attachment for booking receipt)

Upon careful consideration on the pricing, we decided to inform the salesman (Mr. Ivan) that we are interested to purchase the HRV 1.5 T -"V". To our dismay, we were advised by the salesman that Malaysian government would not allow to make such an upgrade from "E" to "V" due to the SST waiver.

I don't really understand what's the rational on this matter as we are customers who need to make our choices with "Honda" towards the model that we prefer.

Honda was not able to give us the pricing until the vey last moment of the SST waiver decision by the government giving any customer the doubt of which HRV model to choose notwithstanding to prepare for the the monies in line with affordability.

Further to this we are also unable to receive any written evidence from Honda or the Ministry of Finance that customer can't change models.

We would request your good self to help us to upgrade to the HRV 15 T "V" as we have been a loyal customer and have bought a Honda City in 2016 and a Honda CRV 15 T in 2020 from the same salesman mentioned. This will be our third Honda product.

Looking forward to a favorable reply.

Thank you.

Yours Sincerely,


Booking of new HRV- 15T -E

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code



    User Registration

    Already a Complaint Board member? Log in now.
    E-mail address:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Forgot your password?
    E-mail address:
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username