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Account Assure

United States,
Texas

Consumer complaints and reviews about Account Assure

ookyspooky Send email
 
Aug 12, 2019

rudeness

I was just treated so poorly by a customer service representative for this company. I simply did not want to sign up for their service. I wanted to only activate my Academy credit card. Then the lady on the phone proceeded to talk to me as if I were the rude one and as if I were a child. It was extremely degrading and completely unprofessional. I would love to take steps to prevent this lady from treating anyone else like she treated me just now. Any ideas?
mtracy819 Send email
 
Aug 3, 2014

account charges while in dispute

I initially opened an account with One Stop Plus in Feb 2014, and then I remember somewhere seeing an offer to get shipping for $3.99 on every order, for one time fee of $19.00. Next thing I know I recieved another OSP card, and wondering why I have two accounts. Needless to say, I called customer service and they confirmed that I in fact have two accounts open. I told them to please cancel the Assure account, because I didn't want two. I was assured it would be taken care of.....and it was not.
Putting that aside, I had placed my first order on the 925 ending acct. #, and ended up sending all merchandise back, and was still being charged for whatever, and that kept building up while I was disputing back and forth with them and not one person I dealt with was able to handle such a small issue. What I saw was this issue was not corrected, as I was told it would be...."No problem Ms. Tracy, we will take care of this for you ". And was told it would be sent to Dispute, and I will be getting a letter from them.
Before I recieved the letter I recieved another statement with more late fee charges, so I called again and spoke with a gal named Courtney. She explained everything to me....said not to worry about those charges and explained to me that the remaining charges I owed were for the shipping. Why is it that no one else could explain that one simple thing.
Bottom line...I recieved the letter stating the balance I owed $15.49, which I gladly paid on 7-22-14.
She also explained to me that the $19.00 on account assure was for the one time membership fee, for less shipping etc. which I will be glad to pay, although throughout all this hassle and confusion and being in dispute, I am being billed for late fees, which now stands at $71.27. I was told not to worry about the late fee charges because it was in dispute.
So with all that has happened, I am willing to give this one more chance. If another negative issue occurs I will close the account permanently. I will pay the initial fee of $19.00 only.

Thank You,
Michelle Tracy
Snigglefritz Send email
 
Feb 23, 2012

signed up for protection service w/o my permission

I signed up for a Avenue account and specifically told the salesgirl I did not want insurance on my card. I got my letter today stating that I was instated in their plan on the day I signed up for the credit card. I assume I am in for a fight from all the complaints all over the web. I am fortunate that I paid my bill immediately after shopping so I had no balance to be charged on. But I intend to call Account Assure and ask for an email confirmation that I am no longer enrolled in their program, then I'm calling the credit card people and cancelling my card and telling them why and then I'm contacting Avenue and tell them why I will no longer be shopping in their stores and then I'm going to find that nice young sales girl that filled out the credit card info and explain how I don't appreciate having to spend this time.
The only way to stop them is to cancel your cards at all the shops and tell them why. It isn't worth a hassle for a couple of dollars and they are counting on it. But when the stores lose your business and the credit card loses your business, they will get rid of this rip off. It is probably directly connected in some way to the credit card and a couple of dollars from all of us really adds up.
I also suggest you contact the attorney general of the state that Assure is located in and fill out the forms and request your refund and why. It's a lot of paperwork but just how mad are you? The Attorney General will fight this fight for you and for free. They will also straighten out the company from doing illegal practices.
Willa Cooper Send email
 
Feb 23, 2012

signed up for protection service w/o my permission

I have account assure on two credit card accounts. I lost my job and thought account assure would pay. Account assure is looking for all sourcesb I have to make payment such as: unemployment, retirement etc. When you sign up for account assure they tell you if you lose your job they will pay. This is absolutely not true they will not pay and have not pais. It is not worth having.

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