im going thru similar stories they closed my account on mar6 an didnt give me a reason why .told me i would recieve my check in 7 to 10 days ...i called back last week an they saide the check was mailed on the 16th an it wud also take 7 to 10 day upon reciept of my check...i called on 2day an they told me it was sent out on the 19th an it would take 3 to 4 weeks ...wow...are you serious...me being the curious person i am i called back less than ahour 2day an spoke with a different rep an she told me it was sent out 2day an it take 3 to 4 weeks ...well needless to say im getting a attorney because this is ridiculous an its fraud.i reported the to the FSA FOR FALSE AN MISLEADING STATEMENTS MADE TO THE COMPLAINTANT(me) an a failure to respond to my complaint fairly an consistently...or ensure theat the matter is resolved, , , while charging you each time you call..i too faxed documents ...but wth????? really they didn ask for any of this upon opening this acoount...good luck you guys but we have ben BAMBOOZLED!!