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Activity Superstore

United States

Consumer complaints and reviews about Activity Superstore

Robwilson2018 Send email
 
May 22, 2018

Borders fraud seriously

Purchased a two night getaway for £149.99 contacted a hotel to upgrade our room to be told because activity superstore only pay the hotel £50 for redeeming the voucher this is all they can subtract from a better room booking (so i payed £150 for a voucher worth £50 to the hotel) spoke to customer services who told me the voucher is non refundable if activated ( but u need to activate it to see the hotels) word of advice use the cash to purchase something DONT use these guys they are a proper rip off, just google them, there’s plenty of reviews just like mine out there! The fact argos associate themselves with this bunch of thieves only goes to show how argos see there customers, cashing in on selling people low grade items for the highest price
Abe Send email
 
Feb 23, 2012

Simply ridiculous

I bought a rally rush experience for my boyfriend for his birthday and we were late activating the voucher so the company asked us for £15 late booking fee which i paid. i sent a cheque off registered post and after a few weeks of not hearing anything i phoned them and they said they had not received my cheque. i then sent off another cheque and proceeded to make a booking over the phone for seaton ross on 18th march. on turning up at the venue having both of us taking days off work, we were told that no such booking had been made and were told that nothing could be done. i contacted the activity superstore only to be told that that date and venue hadnt been arranged and infact the venue had been arranged for northamptonshire!! why would we go there when we live in North Yorkshire? to cap it all the manager emily atkinson told me that i would have to pay £25 more to re-book. i am furious. the rally rush man told us that this happened all the time and in fact some people travel from scotland only to be told that the booking hasnt been made. this is disgraceful and i am going to go down as many channels as possible in order to claim some recompense for this ridiculous situation. at the moment i have lost my voucher money, 2 late payment fees, have been treated very unfairly, been accused of lying and my boyfriend still has no birthday present from last june. i have been in contact with trading standards who are very interested in this case.
Activity Superstore Rep Send email
 
Feb 23, 2012

Simply ridiculous

We are sorry that there seem to be a few people who are not happy with the service they have received from Activity Superstore – if any of you would like to forward your contact details and any information you have about your voucher to this address: customerreview@activitysuperstore.com then I will look into what has happened and get back to you as soon as possible to try and resolve the problems you have had. For any suppliers who have difficulties redeeming our customers’ vouchers, I will also be happy to check out the agreements we have with you and answer any questions you may have about the process.

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