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Activity Superstore

United Kingdom

Consumer complaints and reviews about Activity Superstore

Robwilson2018 Send email
 
May 21, 2018

Borders fraud seriously

Purchased a two night getaway for £149.99 contacted a hotel to upgrade our room to be told because activity superstore only pay the hotel £50 for redeeming the voucher this is all they can subtract from a better room booking (so i payed £150 for a voucher worth £50 to the hotel) spoke to customer services who told me the voucher is non refundable if activated ( but u need to activate it to see the hotels) word of advice use the cash to purchase something DONT use these guys they are a proper rip off, just google them, there’s plenty of reviews just like mine out there! The fact argos associate themselves with this bunch of thieves only goes to show how argos see there customers, cashing in on selling people low grade items for the highest price
Robwilson2018 Send email
 
May 21, 2018

Borders fraud seriously

Purchased a two night getaway for £149.99 contacted a hotel to upgrade our room to be told because activity superstore only pay the hotel £50 for redeeming the voucher this is all they can subtract from a better room booking (so i payed £150 for a voucher worth £50 to the hotel) spoke to customer services who told me the voucher is non refundable if activated ( but u need to activate it to see the hotels) word of advice use the cash to purchase something DONT use these guys they are a proper rip off, just google them, there’s plenty of reviews just like mine out there
Robwilson2018 Send email
 
May 21, 2018

Borders on fraud seriously

Purchased a two night getaway for £149.99 contacted a hotel to upgrade our room to be told because activity superstore only pay the hotel £50 for redeeming the voucher this is all they can subtract from a better room booking (so i payed £150 for a voucher worth £50 to the hotel) spoke to customer services who told me the voucher is non refundable if activated ( but u need to activate it to see the hotels) word of advice use the cash to purchase something DONT use these guys they are a proper rip off, just google them, there’s plenty of reviews just like mine out there
AlanF49 Send email
 
Nov 3, 2017

Activity Superstore - fraudsters?

Activity Superstore
Do NOT even think of using this company.
They do not honour their worthless promises and many, apparent, companies providing events etc do not know anything about it - they have never agreed to participate. We are aware of one provider who is taking legal action against them.
We have been unable to find anything suitable within the, very short, timescale they stipulate - which in itself, is dubious legally and part of the scam.
Talk to Trading Standards and the Police.
Bet Send email
 
Feb 17, 2016

Activity Superstore Incompetence

I would definitely not recommend this Company to anyone. Our initial voucher the hotel had never heard of them and it was the only hotel within travelling distance to enable us to use the High Tea part of the voucher. We had to pay extra to be able to use our voucher in Scotland and then the hotel we picked had never heard of them. They also sent our voucher to the wrong address in England although we live in Scotland and it took my numerous emails and 5 phone calls at my expense, all with different members of staff (having to constantly repeat myself) before we got the upgraded voucher. "They do not do compensation" - their words - but offered my pregnant niece who bought this in good faith for our Christmas present, a gym day for 2 or family portrait as a "good will gesture". It has taken 40 days to get this sorted.
vikkimoore1 Send email
 
Jul 30, 2015

terrible company!

So firstly I would like to say I have not had my experience!
my husband bought me a couples mega choice on the 6th June 2014.
he bought it from Argos for 99.99 GBP,
I was so excited I looked at all the options and finally decided on a couples spa day, I filled out the form and sent it off (by this time it was August), I presumed id hear back and that the voucher would last about a year (like others i have had) and I got on with life and forgot about it.I have recently found it again and realised that I didn't hear back from them so thought id give them a call and find out what happened.
unfortunately when I called they couldn't find any record of it on they're system after being placed on hold multiple times and the nice gent talking to his supervisor I got told that as they have no record of receiving it and it would be out of date by now there is nothing that they can do. As you can imagine I was annoyed and he offered to let me speak to his supervisor-which of course I wanted.
When I got through to the lady she basically told me the voucher I had expired on 1st Dec 2014 so only lasted 6 months less 5 days and there was nothing they could/were prepared to do for me. After pushing the point that the information pack is ill designed as all the information you need to know is on the voucher that you send off-so unless you have the hindsight to write down the expiry date, the date you send it off and how long it should take before you hear back and then be on top of them as soon as you don't hear-she then offered me 10% off a activity superstore purchase, to which I informed her that 10% off of the 99.99 was ridiculous and from this experience I wouldn't waste my money on them again!
After reading other reviews it has become clear that ALOT of customers voucher's have gotten 'lost' in the post it seems to be an ongoing problem. I would definitely not recommend this to anybody in fact i will be telling people NOT to use this company.
tinagambell Send email
 
Jul 9, 2015

I have been robbed!

I bought my husband a £89 wine tasting with lunch for two gift experience for his 50th birthday in May 2015 When we came to book the day, and having to do the actual booking yourself, we contacted the vinyard but they had no published dates for 2015 yet, so we waited and waited. I opened the package to get the details again now that the summer holidays are here, only to find that the voucher expired on 1 May 2015. I tried too get it extended by visiting their website but you can only extend vouchers if you do it within 28 days of it expiring, and I was just over 2 months past the expiry date. I telephoned to plead with them to please honour the money I had paid for my husband's present, but they said it was there policy and could not be changed. I asked who had actually received my money - them, or the vinyard (thinking the vinyard might have more respect for their customers and might let us enjoy our experience seeing as it had been paid for but they emailed back to say it was regretful but their policy was their policy and could not be changed. Why? Why have a year's limit on using a voucher? It is a vinyard operating during certain summer months, not in the winter. Why do some experience days sellers offer two years limits on their vouchers, and others one year? Why must I sit back and see my husband's present wasted and gone simply because a company has a 'policy'? If the company can extend its vouchers if £20 is paid within a month of the voucher expiring, why on earth can it mot be extended if that fee is paid - whenever the voucher expirered - the initial payment for the experience has been paid and is sitting in someone's bank account earning interest - why can we not have the gift that I paid £89 for? I am very angry and feel I have no choice but to seek recourse through consumer rights groups and trading standards. What should have been a pleasurable experience sitting down to orgaise a romantic lunch and wine tasting with my husband has turned out to me feeling like I hae been robbed blind - for the sake of a company policy (which in fact is flexible because it allows extensions to vouchers if additional money is paid for a period after the expiry date).
tinagambell Send email
 
Jul 9, 2015

Activity Superstore

I bought my husband a £89 wine tasting with lunch for two gift experience for his 50th birthday in May 2015 When we came to book the day, and having to do the actual booking yourself, we contacted the vinyard but they had no published dates for 2015 yet, so we waited and waited. I opened the package to get the details again now that the summer holidays are here, only to find that the voucher expired on 1 May 2015. I tried too get it extended by visiting their website but you can only extend vouchers if you do it within 28 days of it expiring, and I was just over 2 months past the expiry date. I telephoned to plead with them to please honour the money I had paid for my husband's present, but they said it was there policy and could not be changed. I asked who had actually received my money - them, or the vinyard (thinking the vinyard might have more respect for their customers and might let us enjoy our experience seeing as it had been paid for but they emailed back to say it was regretful but their policy was their policy and could not be changed. Why? Why have a year's limit on using a voucher? It is a vinyard operating during certain summer months, not in the winter. Why do some experience days sellers offer two years limits on their vouchers, and others one year? Why must I sit back and see my husband's present wasted and gone simply because a company has a 'policy'? If the company can extend its vouchers if £20 is paid within a month of the voucher expiring, why on earth can it mot be extended if that fee is paid - whenever the voucher expirered - the initial payment for the experience has been paid and is sitting in someone's bank account earning interest - why can we not have the gift that I paid £89 for? I am very angry and feel I have no choice but to seek recourse through consumer rights groups and trading standards. What should have been a pleasurable experience sitting down to orgaise a romantic lunch and wine tasting with my husband has turned out to me feeling like I hae been robbed blind - for the sake of a company policy (which in fact is flexible because it allows extensions to vouchers if additional money is paid for a period after the expiry date).
DO NOT BUY FROM ACTIVITY SUPERSTORE!!!!! Send email
 
Feb 23, 2012

Value of Event

DO NOT BUY FROM ACTIVITY SUPERSTORE!!!
ACTIVITY SUPERSTORE fails to deliver face value of purchased vouchers. When you book with ACTIVITY SUPERSTORE they provide you with a voucher to purchase your chosen 'experience' that you are required to do all the booking for direct with the venue yourself. It quickly becomes apparent that the cost of the 'experience' you are entitled to book is much less than the value of the voucher you have purchased. ACTIVITY SUPERSTORE then refused to issue any other voucher or alternative to meet the orginal purchase value of the 'experience'. As you are required to do all the booking yourself, my advice would be forget ACTIVITY SUPERSTORE even exists and purchase direct from the venue of your chioce ensuring cost is the true value you are spending. Customer Services do not deliver what their job title is and firmly put the blame on you for booking with them, claiming thatby purchasing their voucher you accepted this could happen and they do not do refunds at this stage. The only way to stop this company taking excessive amounts of money by over inflating the real price of the 'experience' they are providing is to spread the word preventing more people become caught in this trap. DO NOT BUY FROM ACTIVITY SUPERSTORE!!!
Groggins Send email
 
Feb 23, 2012

Value of Event

I am very surprised that Activity Superstore claim to have few complaints about value. it's a recurring thread in the comments I have read. We recently had an Afternoon Tea experience at Bodelwyddan castle hotel. It was dire and the staff knew it was, reckoned they'd asked to be removed from the Marks and Spencer list. Value? Marketed now at £35, Warner Hotels market at £14.95. Champagne afternoon tea: Activity Superstore (M&S, Argos<Boots, WH Smth etc) £49, Warner £29.
But don't go, the food and venue were appalling. I am fed up of reading the trite formula responses from Activity Superstore, the day and the treat from my loving family were lost and they're still doing the hard sell of the same products with misleading propaganda about living the dream.
Don't bother replying to this AS, I've written to you with full details so I'll wait and see.
P Clarke Send email
 
Feb 23, 2012

Shafted

I am so angry, I am spitting chips. I cannot believe I have been taken for a "patsy" by Debenhams in Oxford on behalf of The Activity Superstore

I was given a gift of an "experience" - my choice to select high adrenalin or more sedate. The receiver of the gift does not know the value (it is promoted at £99, as if that amount buys everything on the list) - but then it becomes clear when you as the recipient tries to book, that you find that anything worth booking will be at extra (significantly extra!) cost. In the end I chose London theatre and meal for 2 - my husband gave me the present so I thought it would be nice to share. We went yesterday, to see "Wicked" - great show, but totally spoilt by the greed of the providers of the voucher. "Best seats available" were promised, which should say "best seats available within the price range we (Activity Superstore) have bought". Since the only tickets booked by The Activity Superstore were the cheapest in the house, at the back of the gods, this does not leave much room for a pleasant experience. Not the theatre's fault, these were the seats that Activity Superstore purchased, and as the theatre booking office Manager rightly said, they have no control over what agencies sell the tickets on for. The face value of the theatre tickets was £20.

The meal bit has to be written off. Not exactly a dining experience. This was a pub meal (but one could not call it a meal), one course, cheapest item on the menu. Total disgrace. We would not stoop so low for a lunchtime snack let alone a special outing. Max cost would not have exceeded £5 per head. We said no thank you and went elsewhere..

This is mis-selling, and is a product not fit for purpose. Total price paid to Debenhams £99; face value of product £50 (max) not taking account of purchasing power of vendor.

I'm always happy to pay for a worthwhile experience, but I cannot believe I have been so "shafted" by these con merchants. Debenhams should not risk their reputation on such a con. Activity Superstore should be shut down.

Only light on the horizon was the brilliant performance of the theatre booking office who, despite everything, moved us to seats where we had a decent view. They didn't have to do that, but they were just as angry as we were and were prepared to help us.
Activity Superstore Rep Send email
 
Feb 23, 2012

Shafted

We are sorry that there you are not happy with the service you have received from Activity Superstore – if either of you would like to forward your contact details and any information you have about your voucher to this address: customerreview@activitysuperstore.com then I will look into what has happened and get back to you as soon as possible to try and resolve the problems you have had.

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