I work for Advance so let me say a couple things...
1.) Not all Advance employees are [email protected]
We are people we make mistakes. It does help us find you the right part if you know what you are driving. I have had customers come up to me tell me they drive a Toyota 4Runner I look their part up... Sell it to them and they come back because it is the wrong part... They again tell me 4Runner the same parts come up. "Is the vehicle here?" I ask. "Yes" they answer. "Let me take a look at it." thinking if I see the part I might be able to match it up... I get to the vehicle and its not a Toyota 4Runner it is a Toyota Tacoma PRERUNNER! Different vehicle completely.. Maybe that's why he got the wrong part?
2.) I treat everyone with respect. if you got sold an incorrect part it could have been an honest mistake on one of my coworkers part, again we are human we make mistakes, don't get ticked off and take it out on me. I didn't make the mistake and I will try and help you but cussing at me doesn't help. You get the same respect you give and that is true anywhere.
3.) for people who do not have their receipts- One a great idea is to take your receipt and make a copy of it or scan it into your computer so you can print it should you need it. Our computers only store information for two years. Once two years has passed it is deleted. We can only store so much information and no you are not our only customer.
When you don't have a reciept we have to go check our computer if its not there we can do a return for you still.. Sometimes our computer will let us just give you cash and other times (for whatever reason) the computer will only let us give store credit. I have no control over that. I can't change that sorry...
4.) the haolgen light bulbs cannot come into contact with your skin. Another poster was correct in saying the oil from your skin causes the bulbs to overheat. Best case scenario the bulb cracks other times they shatter. You need to wear gloves of hold the bulb with a paper towel.
5.) We do check engines and test batteries, alternators, starters all day. It is a free service we provide. Is it to much to ask for a nice thank you?
6.) If you need windshield wipers why must you wait until it rains to come get them? If you know its going to rain that week why not come while the weather is dry to get them changed.. Especially if you want one of us to do it... I don't mind going out in the rain but its cold and now I am cold and wet. And the customer doesn't even thank me...
7.) Suprisingly when it rains people also want me to test their batteries. No I can't take my tester out in the rain it can damage my tester and also could short out your vehicle. Don't get mad at me. I am trying to protect not only my equipment but YOUR car. I was cussed out a few months ago because not only I told a customer that I could not test her battery because it was pouring outside, but also another co worker as well as the Commercial Manager. Believe it or not it is not my fault your car died on the side of the road while you were waiting for the tire to be changed by the wrecker service because you were running your radio.
8.) I am not a mechanic so no i cannot tell you what that banging noise is. If it is bothering you don't bring the car to me take it to a mechanic.
9.) If you are purchasing any of our products for something other than a car/truck, motorcycle or some ATVs and you have no other manufacturers product number don't get mad at me cause I don't know what part in my store you could use. I can try and cross refernce a manufacturers product number but without it I can't search it in my computer for it.
10.) Answering our phones is something our bosses demand we do. We are supposed to answer them within three rings. The customer in the store is our priority but the customer on the phone is a potential customer as well. If you were on the phone wouldn't you get upset if your call was not answered in a timely manner?
11.) If you purchase the product at a different Advance store and come into mine for a return please have your receipt. Or if you have a battery you purchased that is now having problems etc, etc.
If you don't have your receipt from that store I can't look it up. My system is not connected with other stores. I can only look up items sold at my store. If you don't remember where you bought it I can look to see if it was bought at my store. Keep in mind my system only stores receipts for two years. If it is not there perhaps you bought it at another store.
12.) Make sure the product you purchased came from Advance. I had a customer come up to me with a battery problem and he said I know I bought it here. Look in your system. i did. He got mad at me whenI said "I have you in here but I don't have a battery purchase within the time frame you told me. is it possible you purchased it at another Advance store?"
"No I bought it here. What brand batteries do you carry now?"
"We have Autocraft batteries."
"That's not what I have. I have a Duralast."
"Sir we don't sell Duralast."
"Well you did because I bought it here."
"Sir we have never sold Duralast to my knowledge."
"Well I bought it here. Less than two years ago."
"Sir I know we have not sold Duralast in the past two years. We sell Autocraft batteries. Is it possible you bought it at Autozone? I think they sell Duralast."
Needless to say after quite a few minutes of back and forth he finally realized the battery was an Autozone purchase. It took another employee confirming it but he finally conceded he had not purchased from us.
Most of my customers are very nice even the ones who are aggrivated because they got a wrong part from another employee. I will try to correct the mistake and get you the right part. And most of my customers leave very pleased. But the old expression holds true even now. "You can please some of the people some of the time, most of the people most of the times but you can't please all of the people all of the time."