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Aeromexico Airline

Mexico

Consumer complaints and reviews about Aeromexico Airline

patricia boesch Send email
 
Nov 8, 2018

refund of cancelled trip due to hospitalization

My two sisters and I were going to Mexico City (11/9/2018) along with a side trip tp San Miguel De Allente (11/9/2018) before returning home via San Francisco. airport on 11/13/18.
When boarding the plane to Mexico City one of my sisters became violently sick and taken off the fight to the nearest hospital. Needless to say she couldn't be cleared to fly and so we were not in Mexico City to take our side trip to San Miguel to the deep disappointment of all three of us.
When I booked the Aeromexico flight to San Miguel I thought I was booking it on Aeromexico. I would like a refund of the flights as Im not sure when we will be able to make the trip to Mexico.
thank you
patricia boesch
regarding Confirmation trip #WFYDE Mexico City to Leon bajio 11/9/ --returning 11/13/2018 for
Patricia Boesch Susan Collom (who was hospitalized, and Kathleen Pigott
Xcgman Send email
 
Nov 6, 2016

Poor Customer Service

I was returning from Los Cabos, Mexico on Wednesday, September 7, 2016 when I encountered a charge for my checked bag. I was told the charge was $15 US dollars. I provided my credit card and the clerk informed me it would be charged in paso's. Upon receiving my credit card statement, I noticed I was not charged $15 US dollars, rather $71 US dollars. I have called and sent emails to their customer service refund section sine mid-September to no avail. No one has contacted me regarding my inquiry and the agents on the phone at the customer service section does not attempt to assist in obtaining any form of resolutions. I have asked for a manager on several occasions, but i am always told they are busy and cannot take my call. they will not accept my number to have zany one call me back rather tells me I can call back later, which you get a different person and go through the same dance again. It November and I have yet to speak with a manager or receive a response regarding my inquiry about the over charge for my checked bag.
This is extremely poor customer service, but extremely lucrative for the company if they over charge even 1% of their customer and make it impossible to reach anyone to address your concerns. I am sure I will not travel Aeromexico again given a choice. Very poor customer service, with an apparent impression to increase revenue by over change passages for checked bags.

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