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Aeroplan

Canada

Consumer complaints and reviews about Aeroplan

Punisa Send email
 
Jan 16, 2020

Travel to Belgrade

In last couple of months I couldn’t speak with you. I don’t know what is happening with your system.
First of all you charged me with 115,000 miles for business class. From Calgary to Frankfurt and Belgrade I had a business class, but in return Belgrade –Frankfurt-Toronto Calgary I had business only for Frankfurt to Toronto. That is ¼ th of the trip was not covered. Therefore I demand to have miles returned as follows:
115,000 : 4 = 28,750.

In regard of this trip I want you to know:

Flight from Calgary to Frankfurt was delayed and I missed my connection flight. I had a hell of the time to rebook my flight to Belgrade.
Airport is huge and I had to run like hell to rebook. First I was on Gate, after that Lufthansa and finally AirCanada boot. It required couple of hours fast walking and 2 check points.

In return flight Belgrade –Frankfurt again flight was delayed and I got in last moment to check in for Toronto after using bus, train and half hour walk.

This summer I have to travel to Belgrade again. I don’t think that I will use Air Canada.

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