Poor customer service and he smelled like weed I keep saying this because no employee should smoke weed anytime they want to he needs to get drug tested if not I'll call my attorney and ask him what steps we can take to force you guys to drug test him Joshua West Aflac Insurance Consultant in Las Vegas Nevada

I have been an AFLAC policy holder since 2013. I'm a single parent & had my 2 sons on the policy. This Fall I submitted a claim for my oldest Son who is 27. I received a letter stating he is no longer covered because the dependent policy stops at age 26. I was unaware of this so I contacted AFLAC to take my youngest son off the policy because he was 26 in August. When I spoke to the representative, she told me I needed to complete a "request for change" form. After the form was received I would be credited the cost for my son's coverage as of August. I was told that " it was a flat rate for both children & the policy is ineffective when the child became 26 .After faxing & mailing the form 3 weeks ago, I called AFLAC today because I didn't see any credit to my account. The representative told me that I needed to send a copy of my Son's Drivers license or birth certificate. I was very upset about this because I work for a large health care company & felt I was miss informed. For the fact " why didn't Aflac notifiy me? My address & E-mail were on the "request for change form". All I heard from today's representative was 'I'm sorry". Of course AFLAC knew my oldest was 27 & wasn;t going to pay the claim. so what's the different with my other Son, "if I filed a claim"? I wasn't going to run around to track down my 26 yr old to get his driver's license. so I canceled my entire policy.I feel AFLAC was going to get every last cent from me, all long as they can.