I had booked shipping services from Aggarwal packers for transfer of household goods from Jamshedpur to Bangalore and the items were picked up from my house in Jamshedpur on 13th Dec 2019. The booking was confirmed by Mr Gautam from Jamshedpur office.

The items got delivered on 23rd Dec 2019 however the guys who came for delivery did not assemble the items and mentioned I will have to spend my own money to assemble the products back. The glass top dining table has been broken to pieces hence I could not take delivery of the glass as it was falling all over the building, might have hurt people. Customer service at Aggarwal is like them only, no-one knows what to do and they just keep transferring my call from one place to another. They don't even have the courtesy to inform customers that they are transferring and even if the other department does not pick they don't care, its the customer who is kept hanging in the middle.

Not all the parts of the dining table table was delivered and the one that I had was import quality nowhere in Bangalore I m able to get the same kind made. Earlier Agarwal packers told that they will reimburse the charges incurred for the damage caused but when the time came to give the money, people stopped receiving my calls, no response on WhatsApp messages too.

I thought Aggarwal is the best packers company hence went ahead with it but the system is so much flawed and there are so much incorrect people employed, forget customer service they didn't even have take the responsibility of what they did wrong.
I had to get a new table made worth rs 12000, a single penny also they didn't pay, they took money for shipping, broke the item then didn't even bother paying anything for the charges on their website they claim they take care of end of end process, solve issues with customers but ultimately they are a filthy company who just cares about taking the order without giving any proper information..... Such a bad experience ... Guys pls don't choose Agarwal... They just have the name hence they feel they can do whatever they want.... And that's how they cheat customers this way... Go ahead with some local vendor...