I turned up at Simple Stay Greenwich,London,for a five-night stay.
They had confirmed it twice and I had emailed them to say I was on my way.

Arrived after 2 hrs’ travel to be told the hotel was full and then verbally abused and sworn about by son and his father,who both walked off.
I missed a client and then another while Agoda messed me around for four hours coming up with only two offers of BACKPACKER HOSTELS which I would pay for-with poor reviews.
Was nearly mugged and froze in the street until I got a cab to a premier inn which cost five times the original booking.
I videoed everything and I rang police and the tourist board.

Agoda refused to pay so we’re suing.

Agoda has been a complete nightmare. I regret the day I booked a hotel using their service. I booked a hotel room, and later needed it to be amended to another type of room. I had paid the hotel in full for the booking. Agoda advised me to cancel the booking and make a new booking for the room I wanted. They money paid for the first cancelled booking would then be applied to the second booking. WELL! That was a huge mistake. I have written almost 40 emails to try and get this done, to no avail. They either don't respond , or send generic responses that had nothing to do with my issue.
I would advice everyone who reads this and is thinking of using them, to NEVER ever dream of doing that.
Their service is a complete disaster!
So right now,I am out of $6000, and I don't have a booking at the hotel. Since I wine through Agoda, the hotel can't help me, and Agoda refuses to do anything.
Very useless wretched company.