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AHS (American Home Shield) and United Air Temp

United States,
Virginia

Consumer complaints and reviews about AHS (American Home Shield) and United Air Temp

mariettagirl Send email
 
Aug 7, 2020

American Home shield and United Air

I am also having A/C issues and have been experiencing a nightmare with these 2 companies. The invoice I receive as a summary did not match what was submitted to American home shield. The summary suggests that everything that was tested working fine but because of age (temperature does not go below 75 degrees) the system needs an upgrade. Back and Forth back and forth then I am told that there was no recommendation for upgrade and would NOT agree for me to send them invoice i received. After the 3rd tech came I have him on record saying that he can submit a report, but the higher ups can override the recommendation. Call back upgrade department and I am told point blank they do not do A/C upgrades but I can get a special deal from United Air. I smell something fishy between these companies.

Although I have A/C covered in my plan, they have flatly denied the upgrade and want me to go into the company assigned to fix the problem
I think there is a conflict of interest happening here
ENNDEE Send email
 
Sep 28, 2017

Fraudsters (AHS + United Air Temp)

My AC Unit was running less efficient and probably needed a recharge. I asked AHS, as I pay them more than $500 a year for everything in my home.
They assigned United Air temp for the. These people didn't schedule any visit for 2 days, when the temperatures were record high. Then they came (on 4th day) and without seeing anything the technician said that I had a leak in the coil. He made some trips from my Attic to Lower floor (not sure why). However After 30 minutes when I tried to go back, I saw a person pacing away from my house with an equipment in his hand (not the technician that came to my house) later I was told that he was a 2nd technician who walked to my backyard from outside without letting me know. Then they tell me that a coil repair will cost me 1800+ out of pocket so better I should buy a new uni from them at 6000, and forced me to say yes to the unit without seeing any specs. I declined. They threatened that the repair will take more than 15 work days. 4 days of trying to seek help from AHS on the matter and learning that AHS was the co-conspirator in this whole scam. putting me on 30-40 minute holds before disconnecting if I complained.
I called another HVAC professional, who told me (A) AHS never touched the coil, didn't even open the covers to check so could have never known any issue with coil. (B) The piece of equipment that the unannounced technician was running away with was the recovery unit that they use to siphon R22 from units while repairing , so American Home shield 2nd technician Stole R22 from my partially working unit and made it totally dead. (C) When I raised this to AHS they put me on another hold, it is already 50 minutes and counting on that hold. (D) AHS called UAT and found that their reports DO NOT show a 2nd person assigned to my house, so the guy was there with no proof in the system of his being there, no wonder any theft can not be proved if they didn't even agree to have sent him. The amount of R22 stolen from my units can cost any where between $900-$1200 (@ $150/ LBS), hopefully they did not steal from my other unit. (E) They left (by mistake) dusty foot marks in my mechanical room, where my 2nd zone HVAC unit is (which had no issues) not sure why they went there, I just found that they were there after they had left but they claimed to have not even gone near, again I don't have a recording to prove them wrong.
Another call to AHS and they claim to not trust any of my words or the fix provided by my other contractor. They have no answers from UAT when they called to check this.
Jamestp Send email
 
Mar 14, 2012

HORRIBLE and UNROFESSIONAL service for big ticket items ( Central A/C )

After United Air Temp installed my air handler I was told I needed to purchased a heater package which was not included.they wanted to charge me I believe $900.00( I have this written on their receipt) I called CroppMetcalf and was told the heating package was with the unit, and only needed to connected which they did for $110.00 This co. is all about getting your money plain and simple. I have good documentation and is waiting for the day when they make the evening news for ripping people off. That's when I'm going to call that news station and hand it over to them, they will eventually get caught.
RealtySrv Send email
 
Feb 23, 2012

HORRIBLE and UNROFESSIONAL service for big ticket items ( Central A/C )

For last 5 weeks AHS (American Home Shield) and the sub-contractor (United Air Temp) have been tiring to fix my Central A/C unit and so far the issue has not been resolved. I opened a ticket with AHS around Memorial Day for my Central A/C not cooling the house. The sub-contractor shows up after 1 week ( according to sub-contractor it’s a common practice, AHS has 2 business day to response and then the sub-contractor has other 3 to 5 business day to show up once the ticket is assigned to them).

The technician informed that there is some leak in the system and he needs authorization from AHS to come back some other day when it’s bright and sunny to perform the leak test. After going back and forth with AHS customer support and sub-contractor, the technician shows up after a week

Now according to technician, the compressor has died and there is no issue with leak and his manager (Sales Rep) will come and discuss my option, the manager was there to sale me new unit and how superior there service would be, if I had there service plan and not AHS Warranty, they would have service my issue within few hours of the call.

The manager informed me that if I decide to replace the compressor, there will be around $250 not covered cost to me and it might take anywhere from 5 to 10 days to order the part and fix it. Once I decided to go with the repair, Sub-contractor was not happy, as they don’t make good money repair and wanted me to pay first before he would order the parts. I had to go thru so much plain and back and forth with AHS for the sub-contractor to come and fix the issue. The sub-contractor was racially profile (discrimination) me that I was not going to pay the not coved charges.

after paying the United Air Temp upfront for not coved charges, The sub-contractor comes after 1 week and replaces the compressor, but the unit was still not working and the technician came multiple times to adjust the refrigerant without any luck and the unit was not cooling the house, Now we where back with the same issue, there is some leak and the technician needs to do a leak test and I have to wait other week before the technician shows up and according to him he fixed the issue, but still the A/C was not cooling the house.

Now its almost 5 weeks and we are out of cooling and the unit still not working, and according to the sub-contractor (United Air Temp) it time to change the Condenser (the out side A/C unit) and there will be addition not supported charge of $250, which I need to pay upfront before the technician can come and install the unit and hope this time the issue will be taken care of and it doesn't they have 30 days to fix it.

In all this I escalated the issue up to the President of AHS (Mr. David Crawford) and also spoke with United Air Temp COO (Andy Sirpos). according to Bob its there policies to charge customer first and when asked for the company policies document, he denied and I got the answer quote "its from my mouth to your ears" and even the COO of the company was not willing to assurance if the work will be completed.

I feel it’s a big Scam, where AHS is the lead generator for sub-contractor and the sub-contractor tiring to rip off consumers. I have already paid the $65 service fee + $165 not covered charge to compressor and now they are asking for other $250 for Condenser and there is no assurance from anyone to really fixing the issue.

I have almost made my mind to take AHS and United Air Temp to count and tiring to lineup some good lawyer and would appreciate if you know if any good lawyer and want to join me with the lawsuit

I can be reached at charles at realtysrv.com
Fred Gal Send email
 
Feb 23, 2012

HORRIBLE and UNROFESSIONAL service for big ticket items ( Central A/C )

I completely agree. United Air was sent to my home from AHs when my heat stopped working. They told me I had a simple fix needed that was covered under warranty. Then United Air said I needed some "electrical" work that was not included. When I had an electrician perform the necessary repairs and not United Air, they told me the repairs were wrong. After three attempts to get fixed by United Air and AHS, I finally just bought a new system from a different company.

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