I refinanced with AIMLoan and the process went great, the appraisal came back a little higher than anticipated, and they were able to get me an even better rate! Also the closing process was easy - someone showed up to my house at the appointed time and it all went very smooth. I'd use them again and recommend them to others. I'm not sure about all the complaints on here, it's rally night and day between the experience I had but a couple of thoughts (1) don't bring them an appraisal from another lender and expect them to honor it, appraisal inflation is a real problem and they have to use someone which will give them an honest assessment (2) do contact your loan processor at the e-mail address they give you and keep up-to-date with the process, if you let things go or just don't pay attention you will be disappointed but that would be true for any lender (3) pay attention to the details of the things they need for example the declarations page of your homeowners insurance policy, make sure you are sending them the right stuff otherwise it can slow the process down, if you have any doubt send a follow-up e-mail and make sure it what was needed.

Good luck!