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Consumer complaints and reviews about Air India

Vinay Kothari Send email
Jul 1, 2020


I have buy a flight ticket. During the situation of Corona virus my ticket is cancelled. Airlinesāœˆ called me and told no any cancellation charge applied for this period ticket by me.Air India has written and stamped to give refund as per rules but travel agent paytm doesnot want to give refund. This problems I already told or mail on Paytm care mail id or costumer care number but no any solution about my query. This is pending from last a month n more. I regularly called costumer care number from one month keeping 15-20 minutes there is no response and all email ids are blocked.

Booking Id is 11075526717
arun22288 Send email
Oct 30, 2014

Blackberry Bold 9900 lost at Calicut International Airport

Mobile Phone lost at Calicut International Airport while waiting for flight at Air India Boarding Room

Blackberry Bold 9900
IMEI : 358567049548114
Date : 29/10/2014
Mail : [email protected]
Contact No: 8971568481

Please contact me incase anyone receive info about this.
Empyyrean Send email
Mar 8, 2012


The only way to F**k these A******s is to approach consumer forum as I did and the sonest i moved to consumer forum the refund was initiated and was in my Card account in 7 days!! So i request every victin of this airline to approach Consumer Forum Online. Hope this helps,

Note : I used the following email addresses: [email protected]; [email protected]; [email protected]
and I received the response from this email address [email protected] and the reply was as follows:

Dear Sir

While apologising for the inconvenience caused, we are forwarding your mail to the concerned department for looking into the same and they shall respond to you shortly.

For Air India Ltd

cc: Yatrik/helpdsdesk(IC) kindly look into this and respond to pax -ASAP

On Wed, Apr 20, 2011 at 6:00 PM, suhail abbas <[email protected]> wrote:

Date: April 20, 2011


Air India Limited,

Dear Sir/Maa’m,

With reference to the subject I would like to bring your kind notice that I prepared a Ticket online for my Boss on 25th March, The ticket was from Dubai to New Delhi scheduled on 28th March (See the file pasted below), However due to some typo mistake and error in Name of my boss I had to cancel the ticket the very same day.

While cancellation I was told that I have to bear a loss of 100 AED + 5% RAF and I agreed along with the promise of refund in 6-8 days. Also I was requested to send an email to [email protected] to inform them of cancellation and request them to process the refund.

I did the same as I was directed and until now there is no refund or not even the reply to my mail, (I almost wrote 15 mails to the said email address).

Now today on 20th April 2011 I called Safdarjung airport office to know about the status of refund but they kept hanging the phone on me without speaking a word in 7 attempts, however I got through and somebody bothered to speak and I explained him the situation and he gave me the number of Yatrik Cell Mumbai (022-22796000) there the person who picked up the phone straightly said why you called us and wasted our time I should have called Delhi office and not even bothered to listen to me that I was directed to them and again hung up on me.

Sir, I would request you to kindly look into the matter as I can not keep bouncing between different departments and Customer service reps.

Please do the needful.

Warm regards,



[email protected]

Encl: Ticket Copy
Warm Regards,

Empyyrean Send email
Mar 8, 2012


I prepared a ticket for my boss on 25th march from Dubai to New Delhi with Booking reference no (PNR): YPCN0, Web Reference: AIBE255030
Issued date: Fri, 25 Mar 2011 and TICKET NO 098-2100126757
. However due to misspelling in the name i had to cancel the ticket the very same day.
While cancellation I was told that I will have to bear 100.00 AED and 5% some RAF to cancel, I agreed along with the promise of refund in 2 weeks.
But until now I have not recieved any refund and moreover I wrote almost 15 mails to the concerned department at [email protected] and there is no reply not even they bother to acknowledge the mail and reply with the span of time it would take for refunds as I have to deposit the amount in my credit card else I would be charged the penalty.
When ever i call them at 011- 2462220/4503 at safdarjung office they hang up on me or simply pick up and hang up without even bothering to say hello or to even listen.
Once they replied in almost 7 consecutive attempts and asked me to call at 022-2279600 in Mumbai at yatrik cell but they said you have to call Delhi office. so they are keeping bouncing me between offices.
also they said there is no contact for Ecommerce department to call and know the status of refund.
and Ecommerce is not even replying.

Please help me!!!

Warm Regards,

Dr.Aloke Patnaik Send email
Mar 8, 2012


Same with me.I had cancelled a group ticket from Kolkata to Bhubaneswar Ticket No. : 098-2102236774 ( which I had booked on-line) on 18.01.12 with the assurance from Air India side that the refund amount will be credited to my account within next 7 days.Now more than a one and half months has passed and I'am yet to receive the said amount. The telephone number given to me to contact e-commerce people i.e. 01124624075/76 is always busy and the on- line complain(no. WB-DCCU230212013) has no response.
Elizabeth Mangalwadi Send email
Feb 23, 2012

delayed flight resulting in re buying onward ticket at an exhorbitant price

Thanks to the delay of Air India flight 672 from Madurai to Mumbai on 19/10/2011 I had to re buy my entire ticket and pay double the amount (Rs 15, 800) the next day to get on a flight just from Mumbai to Indore - a 1 hour flight. My entire ticket on Make my Trip from Madurai to Indore had cost me $161 but now from Mumbai to Indore - a 1 hour flight - I had to pay double that amount almost $350.
Air India blamed Jet Lite and Make my Trip for this mistake - my PNR IUOSSL

It was a 5 hour nightmare for me - a senior citizen traveling alone - I had lost my voice and had fever and chills and in that condition I was shuttling with a loaded cart between terminals outside in the heat and humidity trying to get a flight out of Mumbai. I had to spend a night in a seedy hotel (terrifying) and then get back at 4 a.m. to get to my destination where I had commitments and meetings.

I said I would NEVER fly Air India again. Such is the competency and customer service of Air India. There were no apologies - only blame - blaming MAKE MY TRIP and JET LITE. In the US they would have bent over backward to help.
Here I was fined heavily for their incompetency.
Babavino Send email
Feb 23, 2012

delayed flight resulting in re buying onward ticket at an exhorbitant price


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