The only way to F**k these A******s is to approach consumer forum as I did and the sonest i moved to consumer forum the refund was initiated and was in my Card account in 7 days!! So i request every victin of this airline to approach Consumer Forum Online. Hope this helps,
Note : I used the following email addresses: [email protected]
; [email protected]
; [email protected]
and I received the response from this email address [email protected]
and the reply was as follows:
While apologising for the inconvenience caused, we are forwarding your mail to the concerned department for looking into the same and they shall respond to you shortly.
For Air India Ltd
cc: Yatrik/helpdsdesk(IC) kindly look into this and respond to pax -ASAP
On Wed, Apr 20, 2011 at 6:00 PM, suhail abbas <[email protected]
Date: April 20, 2011
Air India Limited,
SUB: COMPLAINT REGARDING NON RESPONSIVE BEHAVIOR FROM AIR INDIA REGARDING REFUND
With reference to the subject I would like to bring your kind notice that I prepared a Ticket online for my Boss on 25th March, The ticket was from Dubai to New Delhi scheduled on 28th March (See the file pasted below), However due to some typo mistake and error in Name of my boss I had to cancel the ticket the very same day.
While cancellation I was told that I have to bear a loss of 100 AED + 5% RAF and I agreed along with the promise of refund in 6-8 days. Also I was requested to send an email to [email protected]
to inform them of cancellation and request them to process the refund.
I did the same as I was directed and until now there is no refund or not even the reply to my mail, (I almost wrote 15 mails to the said email address).
Now today on 20th April 2011 I called Safdarjung airport office to know about the status of refund but they kept hanging the phone on me without speaking a word in 7 attempts, however I got through and somebody bothered to speak and I explained him the situation and he gave me the number of Yatrik Cell Mumbai (022-22796000) there the person who picked up the phone straightly said why you called us and wasted our time I should have called Delhi office and not even bothered to listen to me that I was directed to them and again hung up on me.
Sir, I would request you to kindly look into the matter as I can not keep bouncing between different departments and Customer service reps.
Please do the needful.
Encl: Ticket Copy