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Airasia

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Consumer complaints and reviews about Airasia

Shah rayees Send email
 
Jun 1, 2018

Extra charge for seat

I have booked ticket from New Delhi to Srinagar having pnr no. I5 715 but I have paid RS 220 extra for seat at new Delhi airport , counter of airasia.
Pls solve this issue.
Kajal Narang Send email
 
Mar 27, 2018

Missing baggage in Air Asia flight from New Delhi to goa

Hi. Flight no I5779
From New Delhi to goa
When we landed in Goa we got to know that some of our baggage is missing.after waiting for long time we got to know that our baggage is still struck in Delhi airport due to some security reason and we were not told anything about it when we boarded or after that.

Then we are asked to wait for next 5-6 hours for our baggage and then we are supposed to collect it ourselves by again visiting the airport on the same day.

This experience by the airlines is really disappointing. It is a harrassement to the customer. We had our important stuff in the baggage.now how ll we manage without it. We were here in Goa for vacations and now we are struck with our baggage lost
Regards
Udit/kajal
9582069604
Amrutha pranavi Send email
 
Jan 12, 2018

Flight booking issues

Hii this is Chunduri Amrutha Pranavi i booked my flight in airasia in cheapflight through kiwi.com from hydrabad to Davao on 21 Jan 2018 the website cheated me showing that this flight is connecting flight but now in my boarding pass I got flights with 2different PNR numbers and when I called to the airasia coustmer care services they told me that you should have a Malaysia visa as you flights are having different PNR number and when I asked regarding visa they are telling that we are not responsibilities then if it's not ur responsibility why did you post in the website that this a connecting flight not only me even lots of my friends have the same issues if it's like this from next time how can we truest and booked the flight. now I don't have an option what to do because I don't have even much time to get Malaysia visa now I need a help from you I want my money back are I need a flight which is connecting on the same date.
Amrutha pranavi Send email
 
Jan 12, 2018

Flight booking issue

Hiiii this is Chunduri Amrutha Pranavi booked airasia ticket from cheap flights app through kiwi.com with booking number 4805212 on 21jan 2018 from hydrabad to Davao when I booked the flight it showed me as connecting flight but now my boarding passes came with two different PNR number then when I called to airasia coustmer care service they told me that you are suppose to have an Malaysia visa as you booking is with different PNR now what should I do now I don't even have an option to get Malaysia visa in few days now I need help from you this is not only my problem even my friends also have the same issues and from next time tell your agents that when it is not a connecting flight just don't simply put it in the website now I want a reply ineed my money back are if you can arrange any other flight which is connecting it's fine but on the same date
Sangeetha c d Send email
 
Nov 27, 2017

Baggage

On March 11,2017,travelled to Hyderabad from Cochin at9pm.In my bag there was clothes, tab, mobile charger. Some cash and watch. It was strip of 60persons a group of disabled children. Details of materials are

Sarees-5 cost 4000each
Tab -cost 14,000
Charger 300
Cash-12000
Watch-800
Bag 800
Total-around -50000
sukhy Send email
 
Jun 1, 2016

double charge on ticket

Rest Sir/Madam
As I am a regular customer of air asia.This time I was really very much disappointed and I promised not to travel via air asia in my life again and will recommend all others .
I have booked flight on 1st may to bangkok and travelled well.Later i booked second flight ticket attached for 29th of june for return flight and paid Indian rupees 20000+ including luggage. Actually this was mistake done by myself online as I had to fly 29th may instead of june.
I arrive to airport on 29th may and they advised me my ticket is booked for 29th june immediately I contacted air asia to change my ticket for courtesy as It is urgent matter By mistake I purchased ticket for 29th june. But the behaviour of representative was very rude first he told me we can do this before 2 hours he refused to do that.Later he said ok I will check then he said I have to pay Rs.21000 extra if i want to fly today on 29th may. It was shocking and surprising for me how such a reputed company do this. I started thinking and ask him for 2 minutes time . After 2 minutes i talked to him final the booking then he said I have to pay Rs26000 know.
It was urgent for me to come back on 29th may and company looted me for total of Rs 46000 for flight from new delhi to bangkok. Where as singapore airlines which is one of best airlines was charging rs 35000.
I am really very disappointed with customer service and forging customers.
Will never fly to airasia and I will take this matter to ombudsman as well as civil court.
Also will leave feedback and tell other passengers never to travel through air asia moreover flight was 2 hours late so much upsetting at airport for all the bad service I paid rs 46000 whereas reputed and good airlines like singapore airline flight always on time change ticket with normal charge.Really a biggest mistake which I learnt .

Also kindly give me the number of company owner or coo I wish to talk to him in regards this matter As I am a regular customer instead of changing ticket with normal charge company charge me double an d I beard the rude behaviour of akrasia representative.
Thanks & Regards
Sukhjinder Pal Singh
+61425604257
Ann Mathew Send email
 
Jun 25, 2015

The worst airport in the world- Bangalore International Airport

I had lost my baggage and I asked the Bangalore International Airport to help me out but they showed no interest.
They were very rude and did not give proper assistance on my issue .
I have not got my baggage still.
They asked me to call them after 24hrs and they never picked my calls till now.
They were very irresponsible and very rude.
Bangalore was a very friendly place but due to the corrupt people the place gets a bad name . I have valuables worth more than 1 lakh . And the baggage counter hasn't called me so far .
They tell me they have no information about my baggage . And they seem to close my chapter . They do not understand and they r very corrupt
Shame on Bangalore International Airport
Ann Mathew Send email
 
Jun 25, 2015

loss of baggage

I was travelling from Malaysia to Bangalore and the airasia airlines have lost one of my luggage .
The valuables in my luggage were worth more than 1 lakh . I called the Indian airasia help line and they told me that they would call me back but never called and more over when I call the number they do not pick my calls anymore .
And the Bangalore International Airport is worse they don't give attention to the passengers needs . They also have no interest of calling me or even picking my calls.
They tell me nothing can be done !
Such horrible response from the Bangalore International Airport
Shame on airasia for bring irresponsible and more over shame on Bangalore International Airport for being very rude and in showing no interest to return the passengers baggage .
somashekar1982 Send email
 
Jun 1, 2015

never fly in Airasia

Hi, I was very happy that i will take my parents in flight and booked the to and fro from Bangalore to pune on 24th feb flight no I51424 and return ticket 26th Feb 2015 flight no I51424. paying almost 17K. However due to my father demise we could not able to travel and requested for cancel the ticket.
There i made a mistake cos as per some company norms they cant refund entire amount and they told that they can pay some 6K only and it will take 3 months get it refund and i was waiting till now thinking better than nothing i may get some amount.
Perhaps for my surprise i called the customer care today for checking the status on refund, but to me its shocking that i haven't booked the ticket at all and my booking ref was in other name ( Booking number: V7KTUL).
Now i dont know whom to approach for this cheating people and i recommended the friends who is going to read this msg. never ever book the tickets in airasia its cheating airlines and you will never get any response.

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