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Airtel Corporate CUG Plans

India

Consumer complaints and reviews about Airtel Corporate CUG Plans

lazerrindia Send email
 
Dec 7, 2017

Airtel CUG Plan - Worst experience

We, Lazerr India, have a relationship number as 1261544869.
Foremost comploaint is our email id lazerr@lazerrindia.com is not registered by Airtel since inception of this CUG Plan from 4/2/2016 onwards after porting out of Vodafone.
The second complaint is that International Roaming Pack of Rs. 3.999/- per month which was activated in the month of June, 2017 was requested to disable from 4th December, 2017 onward. The same had not been done.Our various requests have not been acknowledged, leave alone actions taken further on these requests.
Thirdly our bill copies are not regularly received and we have to run from pillar to post to get details of our biling and pay against them. We are eager to make payments well before due dates and Airtel is not bothered to send us the bills.
Lastly unable to address our complaints & escalate them as the right contacts are not explicitly made known to every CUG customer. For every call to Customer Care, we are promptly replied to contact our account co-ordinator. Who is this person, what is his contanct number, email id etc. are not known to Customer Care themselves.
What a way to run & manage a company called Airtel !!!
P K Venkatesh
Managing Partner, Lazerr India, 98842 22577
NANCY FASHION Send email
 
Jun 26, 2017

CUG PLAN IN NO UPDATE EMAIL ID

MY C.U.G. PLAN IN NO UPDATE email ID

NANCY FASHION
MOBILE NUMBER IS -7698002995
EMAIL ID IS - nancy.fashions@yahoo.in

please update imail id .
satyaprakashkabra Send email
 
Mar 9, 2014

cugnumberdetil

My complit number detail
satyaprakashkabra Send email
 
Mar 9, 2014

cug

Cug detalsi
MehranS Send email
 
Feb 23, 2012

Airtel Corporate CUG Plans, A Scam.

Airtel promotes its corporate connections to have free calling within the same corporate without any conditions, however, this is not true. I recently got to know about this when i scrutinized my phone bill for the first time in the 5 years of using this number. I called the cust care line and was told that only the numbers under the same account will be free. I checked with the Airtel rep at my office and she confirmed that all the calls to all other Airtel Corporate customers in my office will be free of cost and when asked if there are any conditions to this, she denied the same. I even collected the promotional brouchers from her and have them with me as proof. It clearly mentions that all the calls within the CUG group will be free and when i asked her what this CUG group means, she said its the group of your company and has nothing to do with my free calls. I checked with oher colleagues of mine and when they checked their free calls, they confirmed they have been duped as well. I am planning to take this matter to the consumer courts against Airtel for Deliberately Mis-Selling the service and for not providing the service that was promised while selling the same. The Airtel Corporate connection apparently turns out to be a scam and nothing else.
Airtel Presence Send email
 
Feb 23, 2012

Airtel Corporate CUG Plans, A Scam.

Dear Customer(MehranS),

We would like to inform you that your concern listed 11 Sep. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Airtel Presence Send email
 
Feb 23, 2012

Airtel Corporate CUG Plans, A Scam.

Dear Customer(MehranS),

Kindly read the above date as 12th Sep. 2011 in place of 11th Sep. 2011. This was due to the human error. We regret for the inconvenience. However, the concern highlighted by you has been duly addressed and resolved.


Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - http://bit.ly/fKcSxc

Facebook - http://on.fb.me/cECyvS

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