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Airtel Prepaid

India

Consumer complaints and reviews about Airtel Prepaid

Piyush1 Send email
 
Apr 20, 2017

Balance being deducted for sms for no reason

I recharged my sim(9971113683) about 10 days ago and since then my balance is being deducted almost everyday @ Rs 1.50 per sms which I am not even sending to anyone. I called the customer care but they didn't solve my problem. The guy whom I talked to said it was my phone's problem...what an idiotic answer. I am really dissatisfied with the service airtel is providing on this issue..
If the higher authority could solve my problem they will have my trust back otherwise I will just have to switch to some other service provider...

Manish

Balance being deducted for sms for no reason

Vishal chaudhary Send email
 
Jun 5, 2016

I want my prepaid number back

Hi
My name is vishal chaudhary I have used an airtel number which is 8800269700 which was discontinued last year in July or August without any intimation and I also visit regarding this so many airtel store and they didn't ready to provide any info regarding this .I really need that no back whether in prepaid or postpaid format but I really that number back and an airtel store employee inform that this number will be again available for isuue after one year and it's going to be one year and I really don't wanna loose that number and you can contact me on 9599502034 or on my email - vishch00737@gmail.com .
I am sure that I will get some help from your side.
akvijayakumar84 Send email
 
Feb 2, 2016

My mobile number was deactivated

Dear Sir,
I am from Tamilnadu and working in Oman,I can't use my number 9894157891 for past one week, today I tried to use (cell# 9894157891). My mobile number status is deactivated (cell# 9894157891).Please look in to this and re- activate this at the earliest?
Thanks
Vijayakumar
ltripa Send email
 
Mar 6, 2014

SMS pack recharged yet deducting amount on message

Hi there,

I am facing this weird issue, I have activated message pack of Rs. 31, for 30 days in which I got 300 messages. But even after this successful recharge, when i send message my balance gets deducted as per normal charges. Some times it don't deduct money and says this much (in number) messages remaining.

But most of the time money gets deducted. This is really a bad costumer experience. I have changed my number recently to airtel and I am really getting pissed off by this.
Please reply me as soon as possible with some solution. If you want some more details, I can provide you because I have taken screenshots of my mobile screen.
dipen Send email
 
Sep 19, 2012

[Resolved] Consumer complaints and reviews about Airtel Prepaid

With respect to my previous complaint, I called up Airtel nodal office, Bangloare (Phone: +91 9972534865, +080 41218070). I again talked to some CC person (Name: Ashwita). She resolved my issue and I was refunded the amount immediately and also registered for the DND service (however, the call went on for about 10 minutes and I was charged for that as per my calling rates).
dipen Send email
 
Sep 19, 2012

Illegal subscription without consent

My name is Dipen. I have been charged Rs. 99 for a bollywood value pack which I did not buy. In the past, Re.1 was deducted everyday for some value pack which I did not buy. I called the customer care many times but they say 'we cannot do anything sir'.

This has not only wasted my money but also my time. The customer care calls get disconnected abruptly, the customer care executives say 'please be on hold' and then just hang up.

Please refund my money.
User180899 Send email
 
Apr 2, 2012

Deduction of balance

Dear Rajarshi Roychowdhury,

We would like to inform you that your concern listed 28 March 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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User924429 Send email
 
Mar 29, 2012

Deduction of balance

Sir,

I have the following complaints against Airtel (Kolkata circle) which I need rectified as soon as possible.
Name of customer: Rajarshi Roychowdhury
Number: 9007486775

(1) A 26 Rs Message pack was activated by Airtel on 27/03/2012 at 10:30 am under the auto-renewal facility. However on 28/3/2012, the sms were charged and Re 1 was deducted for every sms sent to an airtel number. Total sms sent on 28/3 was less than 25 (obtained by dialing *125*5#). Likewise, Rs. 25 has been wrongfully deducted form my account.

A complaint was made to Airtel customer care however the complaint number was not received by me.

As I have activated my message pack on 27/3, hence the problem lies with Airtel (as confirmed by customer care executive). I will continue to message, and expect all the balance which has been wrongfully deducted be remitted back into my account.

(2) I wish to lodge a complaint against Mr. Biplab Sarkar (airtel Kolkata), who behaved rudely and refused to take my complaint. I repeatedly mentioned my problem, but he refused to lodge the complaint, and disconnected the phone without my permission. I STRONGLY protest against this kind of treatment towards Airtel customers, and expect an apology from the concerned person. Please note that I will not hesitate to take this case further with Airtel authorities till I receive a solution to my problem.

Best regards,
Rajarshi Roychowdhury
Kolkata
xcitech@gmail.com
User180899 Send email
 
Mar 29, 2012

Deduction of balance

Dear Rajarshi Roychowdhury,

This is to inform you that your concern listed on 28 March 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Airtel Presence Send email
 
Feb 27, 2012

SMS pack recharged yet deducting wierd amounts

Dear Customer (parama),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Parama Send email
 
Feb 23, 2012

SMS pack recharged yet deducting wierd amounts

I am an airtel customer for the past 10 yrs. I ve been using the SMS pack of rs 80. for the past 3 months despite the pack activated airtel deducts weird amounts for testing. one month they deducted 10 paise per text the next month 1 re per text and this month its deducting 1.50 rs per text! and my sms pack is far from expiring.and to add to the torture whenever i call the customer care no. i am made to hold on for an hour and when nd if at all i get lucky to catch hold of a customer care executive they listen to my issue nd then just disconnect! I am a journalist who is heavily pissed by airtel services. I am now considering taking my complain to the consumer forum as apparently airtel is not interested in solving my problem.
Airtel Presence Send email
 
Feb 23, 2012

SMS pack recharged yet deducting wierd amounts

Dear Customer (parama),

This is to inform you that your concern listed on 22 Feb. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Presence Send email
 
Feb 23, 2012

Balance getting deducted automatically

Dear Pratyush Garg,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Pratyush Garg Send email
 
Feb 23, 2012

Balance getting deducted automatically

My balance is automatically getting deducted even if I didn't make any call. I tried calling the Airtel customer care but didn't get any satisfactory explaination.
Airtel Presence Send email
 
Feb 23, 2012

Balance getting deducted automatically

Dear Pratyush Garg,

This is to inform you that your concern listed on 10 Feb. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Presence Send email
 
Feb 23, 2012

extra deduction of balance

Dear Vijay Agrawal,

This is to inform you that your concern listed on 25 Jan. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/needhelp

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - http://bit.ly/fKcSxc

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Vijay Agrawal74 Send email
 
Feb 23, 2012

extra deduction of balance

Sir,
I am using airtel prepaid my balance has been deducted twice Rs.55 for mp3fulsong 7/1/2012 and Rs.9 for same reason on 21/1/2012 where i have not requsted for such services.
I called customer care on 121 he replied that i had given the request, but I didn't. How to stop this type of deduction ?
Please help me out.
Ajay Kr Singh Send email
 
Feb 23, 2012

extra deduction of balance

you should submit complain against airtel to complaints board.com as well as u contect to airtelpresence.com and wait for action, it is usually solved...
Ajay Kr Singh Send email
 
Feb 23, 2012

extra deduction of balance

for contect to airtel lz mail to airtelpresence@in.airtel.com and send stop to 121 by sms..
Ajay Kr Singh Send email
 
Feb 23, 2012

extra deduction of balance

thanx for providing such foram and quick action to resolve my complain...thanx again the whole team...
Raakesh Send email
 
Feb 23, 2012

block sim

Sir,
I have an AIR TEL prepaid mobile connection. Last 3year few months it was not used.
When I tried to use all the balance was deducted by Air tel and SIM deactivated.
Recently I have activated, recharged and started using it regularly. When the balance was 36/-requested for deactivation my no 9989586600.please help me, I Want my no sir
S Radha Krishnan Send email
 
Feb 23, 2012

activate my sim

dear air tel

i have prepaid land line in my shop which i activated 3yr back, but last 1yr i was not using now the line is temporally out of service, now i want to activate, please help me.
my prepaid land line no is 9940147129, for farther details cnt, s radhakrishnan ph no 9042248886
Vineet Budhiya Send email
 
Feb 23, 2012

call history of three months

Dear Sir,
I want to call history of my airtel prepaid mobile. How i get it via web please inform me on my mail.


Thanking you..


Vineet Sharma
Email- vineet.1811@gmail.com
Mob. 9098021768
Harman Deep Send email
 
Feb 23, 2012

SMS problem deduction

today is 31st dec. airtel charge 1.50 rs per sms but when i send sms after sending 2 sms the 3rd sms going to outbox not send it happen many time i am trying to complain them the person says sir its system updation happening we can't tell u this time.
what is this ? airtel people think am a fool if system is under maintenance then why is customer support active they deduct me 50 paise. BAD Cutomer SUPPORT
Airtel Presence Send email
 
Feb 23, 2012

SMS problem deduction

Dear Harman Deep,

This is to inform you that your concern listed on 31 Dec. has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/needhelp

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc

Facebook - http://on.fb.me/cECyvS

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