Log inRegister
Submit Complaint

Alabama Power Co.

United States,
Alabama

Consumer complaints and reviews about Alabama Power Co.

frankiejane75 Send email
 
Mar 17, 2018

Power bill

I and my 94 year old mother are both on social security, we live next door to each other. Due to her age, I pay all of her bills. We have two separate checking accounts at the same bank. I pay our bills on the computer through our checking accounts. In Feb. 2018
we each received our hard copies of our power bills. I paid the amount that was stated on my mothers bill as being owed, I also paid the amount was stated as being owed on my bill to Alabama power co. The next month mother received a notice that she had not paid her bill for the previous month and her power was about to be disconnected,I went to Alabama power to see what the problem was. I found out that both bills that I had paid was applied to my bill and nothing had been applied to my mothers account, so I had them apply the amount that she owed to her account. I received a bill from Alabama power the next month stating that I owed $800.00, we both live alone, When I inquired about the amount owed on my bill, it was explained to me by someone from Alabama power co. that when they applied the amount that mother owed from my account that it left me with a deficit. How can I have a deficit when both bills were paid exactly what was on the statements. The bills go to two different addresses with two different account numbers and if they looked at my bill would they not have seen that my bill was much more that what I owed. This just does not make sense to me.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    Circle k Heqdquarters - Carded @ 50 plus yrs old
    Who stupid idea is it to card people to buy booze @ age 50...
    POS LAJU - POS LAJU DELIVERY
    POS LAJU IS THE WORST COURIER COMPANY I EVER ENCOUNTERED...
    JUST ANSWER - money from my account without authority .
    Money taken from my account without authorization, I...
    Poslaju Malaysia - PARCEL STILL IN POSLAJU HUB
    PLEASE PLEASE PLEASE have a check on my parcel it’s my...
    Poslaju - Parcel (MY WEDDING DRESS) still in Poslajuhub
    Please please please have a check on my parcel it’s my...
    poslaju kuching - barang stuck
    barang tiada updte sama shja sudh 3 hri sma.di poslaju...
    Quest Diagnostics - quest diagnostics sending extra bills to credit collectors
    After a preventative urine test and preventative physical...
    Panera Bread - Food poisoning
    Ordered cream of chicken wild rice and within an hr of...
    Pni freelotto fast dvc - Money
    Stop deducting money from my card please. Don't want...
    US Pharmacy - Non Stop Calls
    The do not stop calling .. minimum of 3 times a day...

    Recently Updated Complaints

    Circle k Heqdquarters - Carded @ 50 plus yrs old
    Who stupid idea is it to card people to buy booze @ age 50...
    POS LAJU - POS LAJU DELIVERY
    POS LAJU IS THE WORST COURIER COMPANY I EVER ENCOUNTERED...
    JUST ANSWER - money from my account without authority .
    Money taken from my account without authorization, I...
    Poslaju Malaysia - PARCEL STILL IN POSLAJU HUB
    PLEASE PLEASE PLEASE have a check on my parcel it’s my...
    Poslaju - Parcel (MY WEDDING DRESS) still in Poslajuhub
    Please please please have a check on my parcel it’s my...
    poslaju kuching - barang stuck
    barang tiada updte sama shja sudh 3 hri sma.di poslaju...
    Quest Diagnostics - quest diagnostics sending extra bills to credit collectors
    After a preventative urine test and preventative physical...
    Panera Bread - Food poisoning
    Ordered cream of chicken wild rice and within an hr of...
    Pni freelotto fast dvc - Money
    Stop deducting money from my card please. Don't want...
    US Pharmacy - Non Stop Calls
    The do not stop calling .. minimum of 3 times a day...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username